“I spoke with advisor MB9 this morning regarding a query I had with my policy and not being able to retrieve my documents online. Maxine clearly understood my requirements, she quickly answered my questions and emailed my documents within seconds.
Maxine was very helpful, understanding and fully exceeded my expectations.
Thank you Maxine, aka MB9.”
“I was very happy with how my call was dealt with, everything was made clear and I received my documents online satisfactorily. The caller I dealt with was Laura (LH5)”
“My enquiry was courteously and efficiently dealt with (KB6). I had moved from One Call at the end of last year but had thought about returning and had no hesitation after speaking to your representative.”
“Great service from call-taker with ID LC1 - she emailed documents to me which arrived while I was still on the phone! She also helped me reduce my excess. Great service all rond.”
“Needed to renew my building and contents insurance, found the quote to be very competitive and value for money. The advisor KB6 was very helpful and courteous. Will definitely recommend One Call.”
“KD6 .....Kimberly Brooker.
I found Kimberly's knowledge excellent and she answered my questions which were easy to understand .
Her communication skills and courtesy showed to me were well received.
I do not take kindly to receiving cold calls but within minutes of being on a compare insurance site Kimberly rang me regarding my insurance enquiry. On this occasion I am pleased I took the call and having been taken through the process in a very professional and easy manner I took out the home insurance policy.
Thank you Kimberly.
Chris Charge”
“AJ5 was extremely helpful and I would highly recommend him as one of your team. He was able to deal effectively and efficiently with my concerns, needs and what I wanted. I wish all advisers were as amiable, easy to communicate with and such a great ambassador for their company. Keep up the good work.”
“Telephone call was easy and efficient. Have just emailed a further query and am awaiting a response. Tried using online chat but it appears that is only for motor insurance at present.”
