“I have purchased 2 policies recently from One Call and have regretted it because it is very difficult to get hold of anyone if you want to query anything. You also get passed around from the Chat Line to Customer Services and the other way and no one actually takes charge of dealing with your issues. My faith in One Call was resotred somewhat today by Mahlala Rocket (MR1) who dealt with my issue promptly.”
“I didn't have to wait too long for response to my call which was good. Maxine brown MB9, answered and was clear with her security questions I did however think these were a bit much: reference number, name, address, post code, telephone no., email, dob etc etc. why not have a security question. Maxine answered my query quickly and efficiently and was very friendly.
Thank you for your serveice.
Ann Wyllie”
“Thank you for the excellent service I have provided and particulary yesterday when I was speaking to SH4 who changed my car insurance over very promptly without any fuss to enable me to go and collect my new car, he was very informative and polite. My insurance expires in July and I will certainly be coming back to Onecall.”
“I found this company, easy to use and follow. The staff were polite and very helpful and I wouldn't hesitate using them again,depending on next times quote.”
“I noticed a few mistakes on my policy, when I made the call spoke to an adviser and she quickly amended the details. Also within 10 minutes received an email with the new amended policy. It did not take long at all, was very pleased with the service given by MB9.”
“Jessica Revis (of the Outbound team) was helpful, clear, precise and professional. Her follow-up call was courteous and not overbearing. It was her manner that helped me decide this company for my car insurance (albeit not the most competitive - but not a long way out!). Well done to her.”
“Rung as I was moving home and needed to transfer the insurance to my new home.
It was done very quickly just a few questions to answer.
Documents arrived in my inbox quickly.
Very efficiently completed.”
“Customer service very helpful and explained policy to myself word for word and they also answered all my questions very helpful. Few occasions I rang them.”
