“I contacted One Call to enquire about moving our home insurance back after moving to another provider earlier this year. My call was dealt with efficiently and courteously. I felt I could be confident in what I was being told, and I was very happy with the premium I was quoted. We had no hesitation in moving our insurance back to One Call.”
“Very good company, dealt with our burgalary claim very sympathetically and efficiently. Today I spoke to Laura, to sort out an adjustment payment for my house insurance. She was extremely helpful and sorted out the problem immediately. I would definitely recommend, One Call.”
“Very good company, dealt with our burgalary claim very sympathetically and efficiently. Today I spoke to Laura, to sort out an adjustment payment for my house insurance. She extremely helpful and sorted out the problem immediately. I would definitely recommend, One Call.”
“When I was directed to go to the document vault to view my policy documents I found that the PIN I was given did not work. I tried to request a new PIN but was unable to as my mobile number wasn't recognised. In the end, to resolve this I contacted the help enquiries on-line but was told by the advisor that (Sheridan) that she could only discuss car insurance. She did however give me a number and email so that I could contact the Home Insurance team.
I duly did this and explained my problem to the lady who answered and she was great. She helped me immediately and sent pdf versions of the documents straight away. She then asked me if I wished to add on the Emergency Cover to my policy as I had this last year - she explained the benefits and cost to my partner - we then agreed to the additional cover.
I found her service and attitude to be excellent, both friendly and informative. Thank you to her.”
“The service from LC1 was warm friendly and efficient. All a customer could really ask for. She also offered me the Excess Reducer but was not at all pushy so made it very easy for me to sign up. Thank you”
“I rand and spoke to KB6 with a few queries before renewing my home insurance policy. Every query was answered politely and efficiently, where KB6 could not give anaswer straight away she consulted with her immediate manager and came back with the answer. One particular question required instructions from the insurance provider and she contacted me the following day with the answer, her helpfulness in providing me with answers was very much appreciated and I then decided to take up the policy feeling she had had helped me. Thankyou for listening to me in a calm manner and helping me.”
“Ashleigh (AG3) was friendly, helpful and knowledgeable. She was able to answer all my questions and provide the information I needed to help me make the decision to take out the insurance. She is a credit to your company. Thank you Ashleigh.”
“I found that the information was very clear on what the policy provided cover for and the cost was the best for what I need so I would recommend this insurance company.
Customer Service was helpful and answered my question clearly”
