“I was very happy with how my call was dealt with, everything was made clear and I received my documents online satisfactorily. The caller I dealt with was Laura (LH5)”
“My enquiry was courteously and efficiently dealt with (KB6). I had moved from One Call at the end of last year but had thought about returning and had no hesitation after speaking to your representative.”
“Great service from call-taker with ID LC1 - she emailed documents to me which arrived while I was still on the phone! She also helped me reduce my excess. Great service all rond.”
“Needed to renew my building and contents insurance, found the quote to be very competitive and value for money. The advisor KB6 was very helpful and courteous. Will definitely recommend One Call.”
“KD6 .....Kimberly Brooker.
I found Kimberly's knowledge excellent and she answered my questions which were easy to understand .
Her communication skills and courtesy showed to me were well received.
I do not take kindly to receiving cold calls but within minutes of being on a compare insurance site Kimberly rang me regarding my insurance enquiry. On this occasion I am pleased I took the call and having been taken through the process in a very professional and easy manner I took out the home insurance policy.
Thank you Kimberly.
Chris Charge”
“AJ5 was extremely helpful and I would highly recommend him as one of your team. He was able to deal effectively and efficiently with my concerns, needs and what I wanted. I wish all advisers were as amiable, easy to communicate with and such a great ambassador for their company. Keep up the good work.”
“Telephone call was easy and efficient. Have just emailed a further query and am awaiting a response. Tried using online chat but it appears that is only for motor insurance at present.”
“I contacted One Call to enquire about moving our home insurance back after moving to another provider earlier this year. My call was dealt with efficiently and courteously. I felt I could be confident in what I was being told, and I was very happy with the premium I was quoted. We had no hesitation in moving our insurance back to One Call.”
“Very good company, dealt with our burgalary claim very sympathetically and efficiently. Today I spoke to Laura, to sort out an adjustment payment for my house insurance. She was extremely helpful and sorted out the problem immediately. I would definitely recommend, One Call.”
“Very good company, dealt with our burgalary claim very sympathetically and efficiently. Today I spoke to Laura, to sort out an adjustment payment for my house insurance. She extremely helpful and sorted out the problem immediately. I would definitely recommend, One Call.”
“When I was directed to go to the document vault to view my policy documents I found that the PIN I was given did not work. I tried to request a new PIN but was unable to as my mobile number wasn't recognised. In the end, to resolve this I contacted the help enquiries on-line but was told by the advisor that (Sheridan) that she could only discuss car insurance. She did however give me a number and email so that I could contact the Home Insurance team.
I duly did this and explained my problem to the lady who answered and she was great. She helped me immediately and sent pdf versions of the documents straight away. She then asked me if I wished to add on the Emergency Cover to my policy as I had this last year - she explained the benefits and cost to my partner - we then agreed to the additional cover.
I found her service and attitude to be excellent, both friendly and informative. Thank you to her.”
