“My renewal quote was clearly explained and the extra discount I requested, based on an earlier renewal reminder offer, was applied. The policy was clearly explained including the various excesses and the maximum amounts per claim in the various categories. I was very satisfied with the way my renewal was handled.”
“Purchased policy via website very quick and easy, made call to customer service with regards to further information spoke to Maxine (M89) who very quickly sorted everything out giving me some helpful advice during process. thank you one Call.”
“Contact EM1: A short call made easy by an attentive employee. The price was also exceptionally good and much better than those from the 'compare' websites.”
“The service i received when scott cameron called was amazing,scott explained everything very clearly and i understood everything he said,i would defo recomend you to friends and please keep up the good work”
“Kimberly Brooker KB6 was great, she answered all my questions and informed me of anything that would be of use to me such as the emergency repair insurance which i took out with one call, great service Kimberly :-0)”
“Yesterday I felt like a number and had to put the phone down on the the who did not even allow me to question why the exit fees , change fees were so much.
Today I got through to Stephen, sh4 I believe
What a difference, this hap understood my concerns, listened without interruption, allowed me time to completely download all my concerns as a customer , and treated me as a real person , what a great change
As a former sales director , telesales trainer , it was a breath of fresh air
I confirm this chap has greatly enriched my customer experience and saved a customer for your company , well done”
