“Th e female operator LM8 was exceptionally helpful and at my request called me back three times promptly at the time agreed, while I was waiting on my side of things being tidied up. First class service.”
“Th e female operator LM8 was exceptionally helpful and at my request called me back three times promptly at the time agreed, while I was waiting on my side of things being tidied up. First class service.”
“I used a comparison web site for my car insurance renewal and OneCall Direct were the best quote. I however, telephoned first to ask a few questions on the policy, Nick NS4 was very helpful, he guided me through the various options available to boots my cover and the price still beat my previous insurer renewal quote. I even renewed my wife's car insurance at the same time. So very happy with OneCall Direct.”
“JB9 answered all my queries and explained the policy very well. Following the great service we have received with our home insurance I didn't hesitate to choose one call car insurance despite it being the 3rd or 4th cheapest quote though quidco. James managed to reduce the quote over the phone which then made it the cheapest. It also includes many extras that my present insurance doesn't and is also a lot cheaper that that renewal. Throw in the quidco cash back and I'm very happy.”
“Spoke to Oliver OF1 as had received letter saying my policy would be cancelled due to proof of milage not being sent. I had sent this via email and post so Oliver checked my file and confirmed I could ignore the letter. No issues with call centre service. Good you can take photo and upload documents.”
“After speaking to someone through the online chat and was trying to change my address and I was advise of an additional premium of £300 which is what I pay for a year at the moment. After speaking to a lady on the phone and explained that I can take out a brand new policy through themselves for £250 for the year she managed to change the address for £55.20 which included the £35 administration fee. As you can imagine I was very happy after speaking to them on the phone.
cl4 - charmaine”
“I spoke to adviser MC7 with regard to renewing my car insurance policy, she was very clear and concise, explained everything in detail and took sufficient time to make sure I was happy with the detail of the policy. All in all a very pleasant young lady and a credit to the company. As a retired customer account manager I was very impressed with Megan Chadbourne and wish all call centres and adviserscould be so professional.”
