“The lady sent to make this assessment was very helpful,polite.and apparently knew her work.The only problem came when she had to enter the loft to assess the damage.Even with some low steps she could not reach to pull down the ladder leading to the loft.I would say this was thefault of the company s for not sending a gentleman to do the necessary.
This causes problems to me since I now have to wait for another to come out to see the damage and if more rain the damage will increase.I trust someone will come soon.
Patricia Diamond”
“Adam was very patient and extremely helpful during the whole process.
The price was good and the fact that I had used One Call before meant that my details were on their system which also helped
Thank You aj1”
“Rang One Call today to change motor insurance to new car. I spoke to Simon Rix who was very helpful and professional. The new Certificate of Motor Insurance was in my email immediately.”
“cl4 - Charmaine helped my change over my car as purchased a new car. She was very helpful and explained everything thoroughly. Very happy with her service.”
“Queried the additional premium quoted for my change of address. Cl4 Charmaine handled my call professionally and promptly.
Very happy with her service.
Neal Rea”
“Justin was brilliant, I had a big problem and previouse contacts were not helpfull but Justine solved everything in about thirty seconds and e-mailed my documents straight away. Top Man. Others could learn a lot from him.”
“I thought the person on the phone spoke to quickly!!
Also I think that as I have been a loyal customer for a good few years it seems unfair to charge me a adminstrtion fee off about £35 because I have changed my car I think that I should of been offered a reduction .
Please can you e mail me back your thoughts on this matter.
Regards
Sue Slinger”
“I needed to add a driver to the policy and the call handler was very helpful, clearly setting my expectations (highlighting a possible problem) and resolved all issues adding the driver with a small admin charge.”
“The chap who dealt with me was clear and informative,he explained the policy details and answered all my questions to the full to such an extent that I renewed my policy there and then.”
