“Far from being "One Call", it took numerous calls to set up the policy and it was ridiculously difficult to send documents (and then they would ask for them all over and over again!) NOT RECOMMENDED!!!”
“I moved one mile away from my previous address nicer area parking off road drive outside cul de sac. Was charged £35 for changing address.
Will NOT be using these people again the end charges stoke up to more than I was paying with my previous company.”
“Had to argue for claim to be settled, poor customer service by initial call handler and person in charge of claim.Had to complain and finally due to my persisistance claim was settled. Took too long but got there in the end.Would not recommend them due to this”
“I was given a price for my insurence,after the first month of starting with One Call,I had informed them that I had points taken five years ago,because it was still on the paper licence they increased the cost of the policy,by then it was to late to cancel with One Call,I definetly will not be insuring with this company again.”
“One Call Insurance are an really bad company, non existent Customer Service and no help or support offered during a No Fault Claim. Standard of repairs to bodywork OK, but mechanical repairs in a dangerous condition when car returned. Car offered back in a very dirty and non professional condition. I would never use again.”
“Total rubbish cancelled my policy after three months with no warning Decided after seeing my no claims. Bonus It wasn't any good after 30 plus years of no claims Would not recommend anyone to use any of their Insurance services or cover BUYER BEEARE”
“Customer Service....... What customer Service, each time I have called the advisers seem so disinterested and have no real thought for the customer.
I was hung up on twice on 31/5/15 the adviser answered said hello and waited less than a second for my response before he dropped the call, oh and low and behold this was 2 minutes before 2pm, your closing time on a Sunday!! I had been on hold for 35 minutes at this stage so needless to say i was extremely angry and upset.
I was advised on the 2/6/15 my updated documents had been emailed, but all I got was an email to provide customer feedback, well lets say your customer service is rubbish!
Once my policy ends, I will not renew as I feel disheartened by your companies lack of customer skills.”
“there were many processes after obtaining the quote. Driving licences and other documents needed to be attached to a website and submitted. This was slow and very complex.”
“History
I decided to buy because i already had a Motor insurance policy the worse decision i have made
Contacted the salesman who tried to sell me a entirely different policy than what i enquired about
also quoting a different price
I asked if there was any discount available as i already had a policy. He said policy price has taken that into consideration
i got the quotation through money supermarket site so could not understand that answer
I explained the reason i had chosen One Call because i wanted all my insurances from 1 company hence the reason for asking for a discount
To this he quoted a price increase
so after a long time on the phone i decided to accept
So a email was sent regarding my docs with a password to open could not open spent a further 30 mins approx on the phone no one would answer then the line opened i could hear all the office taking calls but no one heard me
I retried asked to be put straight through was told no i received a number to ring and the whole wait started again
finally getting through the lady did apoligise but sent the documents through also a doc that quoted a different price to what i was paying when i went back to this doc it had gone
Not a very good experience and a long time on the phone i did have a problem before with my car insurance so why i have gone down same road well that is my fault
Looking forward to your reply
Regards
George Dunn”
“I would strongly recommend that one call insurance should be avoided like the plague. I am sure this is a scam company they took my premium no problem then after doing so two weeks later I received a letter from them stating they had cancelled my insurance giving no reasons why. What was worse they did not inform me prior to there letter so in effect for three days I was driving round thinking I had insurance with them when I didn't.
After many weeks of time and stress I eventually got back my premium after threatening court action and threats to report them to the FSA. They then had the cheek to attempt to charge me for cancelling my insurance when in fact it was they who cancelled it and for no given reason.
As I said at the start avoid them like the plague.”
“I was cross to find that the pin number provided did not work so wrote email and was told to ring a number which was also wrong and also very long winded - 10 minutes wait/ As I was told to go on line to chat line, I did this at same time as phoning and found that the chat line could not help me. I was told that the line was now free by Chloe chatline lady but when I rang it it was not and I had another 10 min wait. Then I was told it was wrong number and should end in 13 and not 15 as instructed on email and that they were having problems with pin numbers. So I had to ring again the new number only to be told that papers sent through the post would £5.50 so I opted for having it sent through email. When I complained that you say in your pre phone message that any incorrect information would result in the insurance being cancelled, I was astonished as I had received LOTS of wrong information!!!”
“I found it difficult to understand what was being asked. Thsi was down to the operator Ashley Evans rushing through the questions to quickly and without any clarity. When I told her I did not understand the question she simply repeated it and offered no explanation. IT was frusatrting and disappointing,”
“I would not go back .
I have found it necessary to change the policy during the year because of change of vehicle and change of address .
Whenever there has been a change they have used the opportunity to charge exorbitant sums .
I once tried to add a driver and waited for the best part of an hour to get through only to be quoted a risible premium .”
“Aaron was very rude to me and not very helpful. When I ask to speak to line manager he insist that he did not done anything wrong and I do not need to speak to him/her! Then he put me on hold and kept me waiting for ages! Due to that will not insure with your company again and will write a feedback on every possible web site to worn everyone about your customer service! I never had such a bad experience from someone who should try to help you. Hope will never have to deal with Aaron again! I strongly thinking of complaining about him and the experience!”
