“got through on the phone extremely quickly - MB9 was very quick at her job and helpful - no waiting around emailed updated documents to me while on the phone - cannot fault!”
“Really good service. Used a comparison website, very competitive quotation. Spoke to ar6 really straightforward to set up and very helpful. Phones answered really quickly.”
“When my notice of renewal arrived I phoned to see if it needed any alterations. Amy AA2 was very helpful and pleasant. She went through the insurance items with me and even managed to get a slightly smaller fee! She explained everything well and I felt as though my custom was valuable.”
“Ashleigh AG3, was superb and a credit to your company. Unfortunately the vault password provided was incorrect and the telephone number on the header of the e-mail, was for car insurance, not home insurance. Not a great confidence booster for a customer, new to your company.”
“After purchasing the policy online I was a bit worried, because I had not received an email confirming the purchase. I rang the company and had to go through my details three times with different people. The third was AB6 - Anthony Bird, and at last I had found someone really helpful. I had understood that the policy included breakdown cover and protected no-claims, but found that the breakdown cover was minimal and I had to pay, I seem to remember, another £39 to get what I considered a reasonable cover. I also found out when the policy documents came that there was not any properly protected no-claims. It seems that it is some kind of broker condition that I don't really understand. I didn't find this out till later, otherwise I would have spoken to Anthony about it. He was very helpful, but I was a bit disappointed that I didn't get quite what I thought I was getting.”
“Amy Anderson handled my call very professionally at the sales/renewal side of things. As I have made no insurance claims yet with the company, I can not comment on customer service as per that side of the business.”
“The young lady I spoke to this morning, regarding taking out the hire car policy as an extra to the new car insurance policy,was RD4 - Regan. She was very efficient and confident in her knowledge of the product. Well done.”
