“Amy, AA2, rang me and was extremely helpful. I had left the renewal of my house and contents policy rather late and she talked me through it.
I have had difficulty signing the online agreement and will have to call the office later this morning. This is not helpful - there is a problem with the site.”
“Ashleigh Green was very helpful, her username was AG3. She helped talk me through my options and I decided to stay with One Call even though I phoned up with the intention of cancelling my policy.”
“Your representative, username RT6, was most helpful in sorting out my renewal - in particular finding a better insurer to fit my specific needs. Thank you very much.”
“I spoke to Rachel Taylor regarding my policy and she anwsered all my queston very claely the way I understant. I will recomend her to the company as one of the best customer service advisers. she is a very out spoken customer adviser”
“LR3 was friendly, easy to talk to, and competently handled my request to pay my cancellation charge over time. I wish all my contact centre experiences were this pleasant. Good for her.”
“The website was easy to use and it provided me with the info that I needed. However I do like to speak to a person therefore I then contacted One Call by phone. Sharnie Calvert was very helpful and quickly sorted out the queries that I had. It is weird as when I printed out the documentation for my policy, it was Ageas Insurance Ltd (which was the company that my previous brokers had provided) however with One Call it was cheaper??”
