“Amy, AA2, rang me and was extremely helpful. I had left the renewal of my house and contents policy rather late and she talked me through it.
I have had difficulty signing the online agreement and will have to call the office later this morning. This is not helpful - there is a problem with the site.”
“Ashleigh Green was very helpful, her username was AG3. She helped talk me through my options and I decided to stay with One Call even though I phoned up with the intention of cancelling my policy.”
“Your representative, username RT6, was most helpful in sorting out my renewal - in particular finding a better insurer to fit my specific needs. Thank you very much.”
“I spoke to Rachel Taylor regarding my policy and she anwsered all my queston very claely the way I understant. I will recomend her to the company as one of the best customer service advisers. she is a very out spoken customer adviser”
“LR3 was friendly, easy to talk to, and competently handled my request to pay my cancellation charge over time. I wish all my contact centre experiences were this pleasant. Good for her.”
“The website was easy to use and it provided me with the info that I needed. However I do like to speak to a person therefore I then contacted One Call by phone. Sharnie Calvert was very helpful and quickly sorted out the queries that I had. It is weird as when I printed out the documentation for my policy, it was Ageas Insurance Ltd (which was the company that my previous brokers had provided) however with One Call it was cheaper??”
“I panicked when I received a letter this morning dated 18:07 advising my policy was being cancelled 7 days from date of letter. Today's receipt date is 25:07. I called and spoke to SH4,he was so very helpful and said that someone should have called me to advise why instead of just sending a letter. The matter was very easily remedied with his help, and my policy now restored to full working order. Many thanks SH4 for your very professional and helpful manner”
