“I had a sudden leak in the lounge this afternoorn around 1:40 pm, following a thunderstorm with rain; so I rand the helpline; Katie, a nice lady answered and stated after verification that could I ring once the rain stopped because she could not send anyone due to health & safety issue. so, around 4 pm, once the rain stopped; also warned me that there would be a call out charge of £25., I rang the helpline; a gentleman answered and told him after telling what I told Katie that the rain had stopped and the leak also stopped; he immediately replies that if the leak had stopped how could anyone diagnose the problem! I told him all the watermarks on the wall and cupboard are there including the bucket in which we collected the water with wet towels around. So, I asked him that if I waited for the rain to come to show him the leak, would he not say the same thing that the rain should stop due to health & safety issue! He must be inexperienced and must be from a call centre inadequately trained to take such calls, so he told that he would ring back in a few minutes; I am still waiting for anyone to ring me. When I am suffering with a leaking roof and water coming into the lounge, what sort of ridiculous answers I get and you call this "unhelpful" and "insulting, contradictory helps" as HELPLINE? Can somebody sensible sort my problem out, please, as I have paid for an insurance which should cover me for such problems?
Then I found the chat line; after explaining all the above, that idiot told me that she cannot help on this matter and I have to keep ringing that one so called "helpline" which is not a helpline at all, rather "we got your money, go away, you will get nothing from us" type of number; manned/womaned by inexperienced, irritating morons.”
“Generally there are no problems with OneCall and I'm happy with the service, especially the renewals at the same price (though I can see slightly cheaper elsewhere). Phone support is usually great, live chat support is good but pretty slow and sometimes you're left waiting quite a while. Overall pretty average but I can't complain to much.”
“It is always a concerning time, when you change anything, but changing my home and contents insurance did concern me. I spoke to Mahalah Rocket (MR1) who immediately put me at ease, she answered all the questions I had, and went through the prepared form I had filled in on-line, any items of concern to me, were thoroughly discussed. The documentation came through in minutes by e-mail. Very pleased with the service.”
“It is always a concerning time, when you change anything, but changing my home and contents insurance did concern me. I spoke to Mahalah Rocket (MR1) who immediately put me at ease, she answered all the questions I had, and went through the prepared form I had filled in on-line, any items of concern to me, were thoroughly discussed. The documentation came through in minutes by e-mail. Very pleased with the service.”
“The young man I spoke to was very helpful and answered all my questions quickly and with clear knowledge of my policy.
I would recommend One Call to other as an efficient and price conscience company.”
“I made an enquiry in respect of the loss of my mobile phone which was put in the washing machine. I was advised that I had no claim as the item was not covered within policy. therefore no formal claim was made as such. Purely a Notification!”
“I spoke to advisor SR2 who was extremely helpful and informative. My questions were answered quickly and my policy was renewed within minutes. Excellent service.”
“Customer service adviser sh4 was very helpful and friendly. Sorted my query out very quickly and had email confirmation before I ended the call. Very impressed!!”
“Spoke with advisor MR1 regarding my quote which was subject to a decision by the Underwriters before being accepted - my call was dealt with quickly and efficiently and OneCall were able to provide House/Contents cover at a most competitive rate.”
