“It was a very streamlined service, and unlike some other insurers, I was pleased to see that they did not take advantage of me as an existing customer to put in a massive premium hike on renewal. Long may that continue.”
“Had to call one call to discuss moving house and how to cover my new home. Nathan (NS7) was very helpful in finding out info for me very quickly and sorting my new cover straight away. Very good service and low quote which was great.”
“After waiting for about 15 minutes on the phone number on the letter headed paper, I was eventually given the number for household insurance. I was pleasantly surprised to be answered very quickly by KB6. She was listened to my query and sorted it very quickly and efficiently. Thank you very much”
“Thanks very much to bh1 beth was very good at going throught my insurance qote i recieved online and talking me through putting my scans of our details.”
“I wanted insurance that was competitive with the one had before. I found a price online but then phoned call centre to make sure that I had applied correctly. The advisor helped me through the call and was able to give the policy I wanted.”
“I would like to thank BH1, for being very helpful, and understanding in helping me with my new insurance policy .after my previous company stuck the price up by an unreasonable amount.”
“Wanted to change my policy from personal to business. I spoke to charmaine c14, and she was brilliant. Very professional, knowledgeable, easy to understand and made the process very easy indeed.
She understood my needs and made sure they were all met.”
“I found Nicole - NR3 - to be very friendly, easy to understand and efficient, providing me with details I required but did not request. Well done Nicole”
“Very bad customer service, Decided i wanted to cancel the policy ! Couldn't find email address anywhere on website but found a 'Cancel my policy' section which gave me email option..Only to get reply saying i can't cancel by email must phone this No,Only to be told 'Sorry wrong dept,Phone another No...Went back to website and did Live chat option to cancel policy...Only to get email following morning to say 'Sorry can't cancel policy by live chat..Call this No' ....Feel sorry for staff,They must talk to angry customers all the time after being pushed from pillar to post and back again....Can only imagine what it must be like to have a claim ? !!!.....Urghhhh !”
