“I wanted insurance that was competitive with the one had before. I found a price online but then phoned call centre to make sure that I had applied correctly. The advisor helped me through the call and was able to give the policy I wanted.”
“I would like to thank BH1, for being very helpful, and understanding in helping me with my new insurance policy .after my previous company stuck the price up by an unreasonable amount.”
“Wanted to change my policy from personal to business. I spoke to charmaine c14, and she was brilliant. Very professional, knowledgeable, easy to understand and made the process very easy indeed.
She understood my needs and made sure they were all met.”
“I found Nicole - NR3 - to be very friendly, easy to understand and efficient, providing me with details I required but did not request. Well done Nicole”
“Very bad customer service, Decided i wanted to cancel the policy ! Couldn't find email address anywhere on website but found a 'Cancel my policy' section which gave me email option..Only to get reply saying i can't cancel by email must phone this No,Only to be told 'Sorry wrong dept,Phone another No...Went back to website and did Live chat option to cancel policy...Only to get email following morning to say 'Sorry can't cancel policy by live chat..Call this No' ....Feel sorry for staff,They must talk to angry customers all the time after being pushed from pillar to post and back again....Can only imagine what it must be like to have a claim ? !!!.....Urghhhh !”
“Getting the policy on line was quick and easy. When there was a query about my previous the insurance advisor LH5 was polite, friendly and quick to answer my call.”
