“Agreed a reduction in excess if I renewed but the documents came thro at the old rate. Live Chat this morning - GAvin agreed to change, but when mailed thro again they were still wrong. Live Chat with Gavvin just now & he mailed the revised docs while I was online, so all ok now”
“I found them to be very helpful, very professional and nothing was to much trouble. I have been dealing with them for approx. 5 years and can not say a bad word.”
“My contact with Steven SH4 this morning was really positive - he was polite and helpful through out our contact and gave me peace of mind about a subject I find quite confusing and stressful at times. There was a technical problem with taking payment for my insurance but Steven helped to resolve this quickly and did so in a helpful and reassuring way. It is so good to experience such great customer service! Thank you”
“LW8 was very helpful, although it was not clear what to do after obtaining a quote on line, different ref.numbers needed and many details had to be repeated. Got there in the end thanks to Lauren.”
