“I spoke with LH5 about my renewal quote. I was given all the information I needed in a clear and precise way.
It was a quick and easy process. Thank you”
“I tried to call at 5.30 pm on a Friday and was on hold for 10 minutes without having any idea that I was ever going to be connected, so whilst continuing to hold I tried the Live chat service, which was effective but slow in response; I got the impression that the operator was dealing with more than one customer.
The phone service is poor; customers need to know that they will eventually get to speak to someone and how long that is likely to be, or to be offered a guaranteed call back service”
“Agreed a reduction in excess if I renewed but the documents came thro at the old rate. Live Chat this morning - GAvin agreed to change, but when mailed thro again they were still wrong. Live Chat with Gavvin just now & he mailed the revised docs while I was online, so all ok now”
“I found them to be very helpful, very professional and nothing was to much trouble. I have been dealing with them for approx. 5 years and can not say a bad word.”
“My contact with Steven SH4 this morning was really positive - he was polite and helpful through out our contact and gave me peace of mind about a subject I find quite confusing and stressful at times. There was a technical problem with taking payment for my insurance but Steven helped to resolve this quickly and did so in a helpful and reassuring way. It is so good to experience such great customer service! Thank you”
