“KW9 dealt with my renewal. She was very efficient and pleasant but spoke rather quickly. Perhaps to save time. I was pleased with the service once I had got through - I had to wait online for quite some time as they were busy.”
“At the time of writing Amy was very helpful and efficient....my average rating for communication is partly down to me as I have a hearing problem at 4 kHZ, although it would be helpful to people such as myself if Amy spoke more slowly........although in fairness to Amy I did not mention my hearing problem to her.”
“Spoke with a gentleman in the phone tosay in customer service by the name of oliver. He was extremely helpful courteous and polite. Amazing customer service oliver!!!”
“Contacted me to advise that my cover was different from the previous year. I had no idea and was able to update my policy over the phone right there and then.”
