“At the time of writing Amy was very helpful and efficient....my average rating for communication is partly down to me as I have a hearing problem at 4 kHZ, although it would be helpful to people such as myself if Amy spoke more slowly........although in fairness to Amy I did not mention my hearing problem to her.”
“Spoke with a gentleman in the phone tosay in customer service by the name of oliver. He was extremely helpful courteous and polite. Amazing customer service oliver!!!”
“Contacted me to advise that my cover was different from the previous year. I had no idea and was able to update my policy over the phone right there and then.”
“Would have liked an email to say that my application had been received and was being processed. Waited over 24 hours for any communication, which I feel is too long.
There were a couple of issues I needed to clarify by telephone and it took quite a long time to get connected. However, when I did get through the lady I spoke to was very friendly, professional and helpful.”
