“Had an issue regarding a no claims bonus. Spoke on live chat to Sophie who was helpful and clear with her info. Issue remains to be resolved with further info requested.”
“My dealings with One Call were conducted rapidly, professionally and advantageous to me in negotiating an 8% discount. I was informed well in advance of the renewal date, and although I investigated other Company's offers none were more advantageous than that on offer. As previously stated everything was conducted in a commendable manner and I complement KB6 for her manner and professional attitude.”
“Very easy to renew over the phone although slightly annoying that you have to pay a renewal fee compared to new customers - i.e. new customers get a better deal when pricing up on comparison websites. Customer service representative (NS7) did his best and managed to half the fee for us.”
“I found it frustrating and a little devious that the definitions of breakdown cover were not specified during the buying process. Only once I had agreed to go with the policy and set up direct debits etc, was I told that the basic breakdown cover that came with the policy had major limits (such as max 2 call outs, £20 charge per call out). To my mind, this is not a standard "basic" cover, as basic cover from all the other major breakdown companies include unlimited call outs, and no call out charges. So actually, the total cost of my cover was in fact £40 more per year.
I was also unimpressed that it took an after sales call from One Call before I was made aware that the "basic" breakdown cover also included a maximum recovery mile radius, with a ludicrous £3 per mile after the first 20 miles!
I feel like I was pulled in with a sneaky temporary low price, which was £40 lower than the competitors on a comparison site, only to be told when the purchase was complete "Actually, if you want proper breakdown service, you'll have to pay £40 more". This clearly should be stages that happen DURING the quote stage, not after!
The Once Call sales rep was polite and helpful, however (user SC3).”
“I was happy that and agent called me to inform me of a better option than the one I had chosen. This information will be valuable if at any time I need to make a claim. Thank you!”
“I purchased my home insurance through One Call insurance agents, and have found them professional in the communication. I am going to renew my insurance with them again and am happy to recommend.
I am not able to comment on their handling of a claim as I have not made a claim.
I communicated with Ashley, whose username is AE2.”
“I have just recently purchased house and contents insurance
Received my annual renewal notice and wanted to see if I could save any money
Excellent customer service from agent AG3 who managed to save me £180.OO”
