“Renewal documents sent out by post in good time, renewal procedure over the phone hassle free with good service from AE2. One call electronic telephone selection preference poor as I missed the numbers to select and the computer said make a selection a couple of times and then the call disconnected.”
“i selected One Call from the Gocompare site as being the most suitable. I then called Nathan (NS7), he was helpful, clear and concise and took me through my answers on line and double checked that they met my needs.”
“Did quote on line you experiencing problems with web site 18/08/2015 rang number spoke to Beth (BH1) very helpfully completed transaction
impressed with card payment system”
“When I called it was to tell you not to do the auto renewal because I had found cheaper quotes on comparison web sites. Nathan was very polite and agreed to look into the complaint. He was prompt and helpful and well informed. He was able to reassure me about my policy through One Call to such an extent that I agreed to renew there and then over the phone.
He made me feel confident about the company.”
“Very good service and a very good price. However a slight amendment to the insured property incurred a disproportionate additional fee. I waited longer on the phone to get an answer than it did to amend the insurance detail.”
“Ashleigh was very helpful, polite and informative in dealing with a few initial issues we had with our cover. She was very prompt in providing updated documentation. Also I spoke to a girl today to obtain a further schedule copy who was also very helpful, polite and prompt.”
