“I have always found One Call to be very easy to deal with, what really impresses me is that they actually reward loyal customers by keeping the premium at the same rate for the following 3 years if you stay with them. So many companies are not interested in existing customers offering low premiums for the first year just to draw you in then hiking it up considerably the following year.
The customer services operator (SC3) I dealt with recently was efficient and helpful.”
“I found one call insurance through a website and got a home insurance quote, which I was very pleased with. I then phoned up to take out the policy with one call and was very pleased with the on call adviser on the phone very helpful and explained everything to me , would definitely recommend them to friends.”
“I rang to change the credit card used for the automatic renewal of my household insurance policy. The wait was reasonable. My call was dealt with by Adam Jackson (AJ5). The call was dealt with in a competennt, friendly and thorough manner. I was made aware of the need to notify any change in circumstance which might be relevant to the policy and the key information relating to the policy was explained to me. The promised renewal documents arrived promptly.”
“I needed to confirm proof of address so called and spoke to sr2. Polite and helpful, sr2 also improved my policy and advised me clearly. I'm happy with the service - much better than many other companies.”
“AR6 was obviously very knowledgeable in setting up the policy, i think though the cancellation fees should have been discussed before the payment was taken, and not in a recorded message afterwards, all in all quite straight forward.”
“One call claims handler were very good but the provider took too long to put my claim forward.ns54 nick and Stacey from one call were very good infact they were excellentio”
