“Ashley (AE2) was helpful and friendly, but tended to talk too fast so it was not always easy to understand what she was saying. The overall price was very competitive.”
“changing my vehicle details, was very helpful. all my new documents were sent straight away, via e-mail.Nice one, One Call, exactly what it says on the tin, One call,all done”
“Ryan (RD7) was very friendly and helpful and explained everything clearly and in full detail.
This is the first time I have made contact with One call insurance to sort out car insurance.
Thank you”
“First time I have been in contact with One Call Insurance to sort out my car insurance but Ryan explained everything clearly and was friendly and helpful
Clear information on what I have to do next.
Thank you”
“The young lady (NK3) was most helpful, as my requirements were not that straight forward, but she dealt with the matter very professionally.
In the end she made it quite easy,”
“Megan (MC7) was very polite and efficient. Megan made an appointment to ring me back at a more convenient date and time for myself and did exactly that, very good”
“Megan (MC7) was very polite and efficient. Megan made an appointment to ring me back at a more convenient date and time for myself and did exactly that, very good”
“Megan (MC7) was very polite and efficient. Megan made an appointment to ring me back at a more convenient date and time for myself and did exactly that, very good”
“I was pleased to receive answers to all of the questions that I had after starting the quote online. Nathan Sheppard (NS7) was very clear in his advice and did not exert undue pressure to purchase add-ons that I expressed were not of interest. Good service.”
“Nice people to deal with, very pleasant on the telephone, and above all a human voice not a machine.
The only negative, the premium is taken before the notice of expiry and renewal cost - not good.”
“Maxine Brown did try to help and did e mail me some documents to help me. She also transferred me to a man in "claims" who was very assertive but hadn't got a clue what he was talking about. He gave me the number of Covea where fortunately I spoke to a lady named Wallis who like your Maxime actually treated me like a Customer and helped me with my query.
I made three expensive calls to One Call, got passed about by people who were quite indifferent to my being a Customer.
Maxime is an example to those people of Good Customer Service which as a Company you are lacking”
