“Maxine Brown did try to help and did e mail me some documents to help me. She also transferred me to a man in "claims" who was very assertive but hadn't got a clue what he was talking about. He gave me the number of Covea where fortunately I spoke to a lady named Wallis who like your Maxime actually treated me like a Customer and helped me with my query.
I made three expensive calls to One Call, got passed about by people who were quite indifferent to my being a Customer.
Maxime is an example to those people of Good Customer Service which as a Company you are lacking”
“Thank you for your help with my insurance, after an initial mis-understanding and having to chase the DD forms my insurance is now in place - Thank you cl4 - charmaine”
“The person who handled my application was organised and the process was made pretty easy. The only comment I would make is that it felt like a lot was being read from as script, but then I guess that's the way of things now!”
“HI ;
The policy i took out with AR6 this evening was easy to deal with i did not like the add ons that you are trying to sell all i wanted was to pay the qoute you gave me. it will be interesting to see how my year ahead with yourselves go.
I will see what unfolds,
Regards;
kevin connelly”
“I called to make a name change due to recently getting married and was very dissappointed to find out that to change my name which took a matter of seconds it cost me £15.00
Ashley (AE2) who took my call was helpful but as I mentioned it was a very quick call and very quick to change my name but I can't believe for someone to type a name change cost me £15.00.
This is the only policy I've had to pay a fee on, all my other insurances there were no charges.”
“JH5 - Very efficient. I had a few questions which were answered although it felt a little rushed as if the call needed to be completed quickly to get off the line.”
