“I find one call to be very helpful and polite,when i called on the phone,and professional manner dealt with my query,solved issues previous,good competative insurance company.”
“When I called it was to tell you not to do the auto renewal because I had found cheaper quotes on comparison web sites. Nathan was very polite and agreed to look into the complaint. He was prompt and helpful and well informed. He was able to reassure me about my policy through One Call to such an extent that I agreed to renew there and then over the phone.
He made me feel confident about the company.”
“Very good service and a very good price. However a slight amendment to the insured property incurred a disproportionate additional fee. I waited longer on the phone to get an answer than it did to amend the insurance detail.”
“Ashleigh was very helpful, polite and informative in dealing with a few initial issues we had with our cover. She was very prompt in providing updated documentation. Also I spoke to a girl today to obtain a further schedule copy who was also very helpful, polite and prompt.”
“I feel somewhat misled by this purchase: I chose cover that was not the cheapest on confused.com because it stated that it included legal protection and home emergency cover. When the detailed policy appeared, it turned out that what was described as legal protection was in fact personal accident cover, which I had no need for. As a result I had to add the full legal protection at extra cost and would have been better off had I chosen another option on confused.com rather than One Call.
Moral is read the small print before you click and buy, I suppose, but they shouldn't be misleading people like this by describing personal accident cover as legal protection, because it obviously isn't.”
“I have use One Call before and they are competitive for the high level of cover that they provide. However the renewal premium is always higher than from a comparison site for that year's cover. Pleased to say that OC always honour the lower quote and their operative AG3 was extremely helpful and ensured that like-for-like cover was again secured. Thank you”
“Overall the service provided by One Call was very good. I changed home insurance to One Call last year in August as I was unhappy with the service provider and One Call offered me a better deal and saved me money. I would recommend the company to my friends and family.”
