“Every year I requote all of my insurances across the market. The fact that I have purchased my household insurance every year since 2010 through One Call is testament to their excellent service and low premiums. In my time with them I have enjoyed comprehensive policies with well regarded insurers at unbeatable prices. The renewal process is pain free and easy and the staff are patient, friendly and knowledgeable. I was assisted in my renewal this year by Laura Hulley LH5 and I could not fault her.”
“I hVe found all calls very quick and efficienct. Sales staff have been to the point and very helpful and have send documents very quickly when I have needed them.”
“Adam (username AJ5) was very helpful - he answered all my questions and provided me with a quote that covered everything that I wanted covered. I was able to start the insurance straight away and the documents came through immediately.”
“Amy (AA2) was very helpful - I called with a query to amend out policy. She quickly took the necessary information and explained what needed to be done.”
“I have had my car insurance through Onecall for a couple of years and have been impressed with the service and I wasn't disappointed when I called and asked for a quote for my home insurance. I had done an online quote but was so surprised with the low quote I rang up to ensure I had completed the details correctly. The lady I spoke to (RT6) was happy to help, to look at different options for me and I didn't feel I was wasting her time. She had a pleasant manner which made the whole process very easy to complete.”
“Taking out the policy was very frustrating, after putting in different details (I had initially underestimated my mileage) and getting a lower quote they would not recompensate me for the difference and would not let me take out the new quote if I cancelled the initial quote. I was cut off several times and told different things each time. I ended up on a low mileage policy which said in the small print that it would be invalid if I went over however they wanted to charge me a huge amount to increase the mileage. I then got letters telling me my policy was going to be cancelled when they did not receive the required documents even though I had uploaded them onto their site. I thought the customer service was dreadful and have never had those issues with any other insurance company. I will definately not go with them again.”
