“I bought a car insurance policy from One call. After I had agreed the policy I received a letter from them telling me that I had not disclosed appropriate information. I had to contact one call to find out what I had apparently failed to disclose. It appears that a No blame accident that I was involved in some three years ago is still shown as open on a database that I have no access to. I had a car policy with one call that commenced in 2013. This was for the same car with the same accident shown and no problems than. Please be aware that if you have had an accident where you were not to blame if it still shown as open on this database you may find yourself with an additional payment to your premium. One call also say that it is your responsibility to contact your previous insures to have this rectified.
Apart from this the person that I dealt with AB6 was good.”
“KB6 helped me find a policy which suited me even more than the renewal policy offered. It would be nice to see the top 3 policies on the renewal documents as I wouldn't have known about the better policy if I hadn't needed to call to pay with a different card.”
“KB6 helped me find a policy which suited me even more than the renewal policy offered. It would be nice to see the top 3 policies on the renewal documents as I wouldn't have known about the better policy if I hadn't needed to call to pay with a different card.”
“The guy on the call username SW1 was very helpful and patient when I made a mistake. He explained things clearly and had a very good telephone manner”
“I had the need to phone up 3 separate occasions in one day because of one thing or another and each time the customer service was excellent. All of the people working at the call centre were really polite, friendly and helpful. The calls are answered quickly and, unlike many other insurance companies I have dealt with over a number of years, none of the phone calls I made left me feeling belittled or stupid. Well done for getting it so right MB9 and AG3!”
“Whenever I have been in contact with One Call they have always been courteous and helpful.
They talk to customers in a language the customer understands and not jargon, which is a real help.
They strive to help you in any possible way that they can, so that you get the right policy for your needs.
A pleasure doing business with them.
AJ5 was easy discuss my needs and was very helpful with the extras that could be helpful in the future.”
“As the name says 'one call' is all it took to set up my insurance. Really helped to speak to someone, and AJ5 was very friendly, polite and answered all my questions to set up my policy. Customer service at its best. Real asset to have skilled and helpful staff.”
“One Call was very competitive and I liked the fact that legal cover and breakdown cover were included. AR6 (Amy) did a good job of explaining what was covered and the steps I needed to take. Thankd”
“A very quick response time to answer the call, clear and easy choices to make during the call centre options. Really good customer service from the assistant (AG3); no pressure of sales, a really clear description of what the policy entailed and she clearly had good knowledge of the product and fully understood and answered the questions that I was asking. Very impressed with the standard level of cover and the price for the policy. I will be recommending to friends and family.”
“Hi found the young lady I spoke to very helpful and pleasant to deal with I believe she was called Ashley Evans AE2 thank you for your help Jim Johnson.”
“The service was good and dealt with my car insurance to my satisfaction. Although the operator spoke very loudly and quickly and with an accent I didn't know so sometimes it was quite difficult to follow the instructions. Amy AR6”
“The service was good and dealt with my car insurance to my satisfaction. Although the operator spoke very loudly and quickly and with an accent I didn't know so sometimes it was quite difficult to follow the instructions.”
