“CB8 rang me to inform me that my car insurance was due, if she had not rang me I don't think I would have gone with One Call, (no reason, I just hadn't given them a thought even though I'd dealt with them before and had excellent service)
I found CB8 to be very friendly, efficient, and polite.
Thank you.”
“Kimberley KB6 was very patient and clear with her explanations of the cover. The whole process was dealt with in one phone call and very concisely. Thanks.”
“very pleasant telephone manner kept me informed even when putting me on hold - effecient great service from KB6.
The part I did not like was after call ended I had to listen to a recorded message which was not relevant as i had paid annually but the initial message implied my insurance would be cancelled if i did not listen to the full recorded messasge i think this should be reveived as not great service”
“The lady on the phone was very helpful, polite and cheerful. Actioned my request speedily and checked there was anything else she could assist me with. Very happy with her telephone manner and professionalism.”
“I have found Nathan very good to deal with, I asked a question / query and he got straight to the point and sorted out the needed amendment to my current policy: very good indeed
User name NS7”
“I currently have my car insurance with Onecall. During a call to explain I had moved address I asked if Onecall did home insurance. I was transferred to Kimberley. She was extremely helpful polite and friendly. I bought home insurance as a direct result. I would definitely recommend a friend.”
“LC1 was the user name of the person I rang to confirm that I was so impressed with the company that I was happy to stay for a second year.
Fancy finding an insurance company which gives you an excellent deal in year 2. Fantastic to be able to use a UK call centre. The paperwork is easily understood and comes through via email at the time of the policy change.
Very impressed with my dealings with them”
“Having realised I had taken up a home insurance policy whilst my existing cover was still unexpired I approached One Call to ask if they would postpone my cover for a month (as I am effectively paying twice for the first month).
Whilst appreciating the mistake to be entirely mine, I did expect an element of support given that I was not asking to cancel the policy.
Instead I received an unhelpful negative customer services rep who was quick to point out the mistake was mine and that they woudln't be able to help me. When I suggested that I would simply not renew my policy nor ever buy from them again on expiry and asked to speak with a manager, my request was met with an unhelpful and negative attitude and the offer of a call back which hasn't happened.
I will never use this company again because of the lack of flexibility and willingness to help and put something right which coudl so easily have been done. Very poor customer service!”
