“I bought a car insurance policy from One call. After I had agreed the policy I received a letter from them telling me that I had not disclosed appropriate information. I had to contact one call to find out what I had apparently failed to disclose. It appears that a No blame accident that I was involved in some three years ago is still shown as open on a database that I have no access to. I had a car policy with one call that commenced in 2013. This was for the same car with the same accident shown and no problems than. Please be aware that if you have had an accident where you were not to blame if it still shown as open on this database you may find yourself with an additional payment to your premium. One call also say that it is your responsibility to contact your previous insures to have this rectified.
Apart from this the person that I dealt with AB6 was good.”
“KB6 helped me find a policy which suited me even more than the renewal policy offered. It would be nice to see the top 3 policies on the renewal documents as I wouldn't have known about the better policy if I hadn't needed to call to pay with a different card.”
“KB6 helped me find a policy which suited me even more than the renewal policy offered. It would be nice to see the top 3 policies on the renewal documents as I wouldn't have known about the better policy if I hadn't needed to call to pay with a different card.”
“The guy on the call username SW1 was very helpful and patient when I made a mistake. He explained things clearly and had a very good telephone manner”
“I had the need to phone up 3 separate occasions in one day because of one thing or another and each time the customer service was excellent. All of the people working at the call centre were really polite, friendly and helpful. The calls are answered quickly and, unlike many other insurance companies I have dealt with over a number of years, none of the phone calls I made left me feeling belittled or stupid. Well done for getting it so right MB9 and AG3!”
“Whenever I have been in contact with One Call they have always been courteous and helpful.
They talk to customers in a language the customer understands and not jargon, which is a real help.
They strive to help you in any possible way that they can, so that you get the right policy for your needs.
A pleasure doing business with them.
AJ5 was easy discuss my needs and was very helpful with the extras that could be helpful in the future.”
“As the name says 'one call' is all it took to set up my insurance. Really helped to speak to someone, and AJ5 was very friendly, polite and answered all my questions to set up my policy. Customer service at its best. Real asset to have skilled and helpful staff.”
“One Call was very competitive and I liked the fact that legal cover and breakdown cover were included. AR6 (Amy) did a good job of explaining what was covered and the steps I needed to take. Thankd”
