“Having realised I had taken up a home insurance policy whilst my existing cover was still unexpired I approached One Call to ask if they would postpone my cover for a month (as I am effectively paying twice for the first month).
Whilst appreciating the mistake to be entirely mine, I did expect an element of support given that I was not asking to cancel the policy.
Instead I received an unhelpful negative customer services rep who was quick to point out the mistake was mine and that they woudln't be able to help me. When I suggested that I would simply not renew my policy nor ever buy from them again on expiry and asked to speak with a manager, my request was met with an unhelpful and negative attitude and the offer of a call back which hasn't happened.
I will never use this company again because of the lack of flexibility and willingness to help and put something right which coudl so easily have been done. Very poor customer service!”
“Easy to set up online but a couple of errors in subsequent paperwork led to 4 additional contacts to get sorted. Advisor Ae2 on my final contact was very quick and very helpful”
“KB6 provided clear details relative to the policy I was about to take out. She answered all my questions without hesitation. Very pleased with the service”
“I have always found One Call to be very easy to deal with, what really impresses me is that they actually reward loyal customers by keeping the premium at the same rate for the following 3 years if you stay with them. So many companies are not interested in existing customers offering low premiums for the first year just to draw you in then hiking it up considerably the following year.
The customer services operator (SC3) I dealt with recently was efficient and helpful.”
“After an initial online application, I followed up via telephone to ask other questions and to ensure the online entered details were sufficient. The person I spoke to was very helpful and clearly knowledgeable. Insurance documents were received by email before the conversation ended. Very good service and insurance was underwritten by a large reputable company.”
“I bought a car insurance today from you. Your adviser AR6 Amy was very helpful to me. And also answers all the necessary questions for me. #OneSatisfyCustomer”
