“I feel somewhat misled by this purchase: I chose cover that was not the cheapest on confused.com because it stated that it included legal protection and home emergency cover. When the detailed policy appeared, it turned out that what was described as legal protection was in fact personal accident cover, which I had no need for. As a result I had to add the full legal protection at extra cost and would have been better off had I chosen another option on confused.com rather than One Call.
Moral is read the small print before you click and buy, I suppose, but they shouldn't be misleading people like this by describing personal accident cover as legal protection, because it obviously isn't.”
“I have use One Call before and they are competitive for the high level of cover that they provide. However the renewal premium is always higher than from a comparison site for that year's cover. Pleased to say that OC always honour the lower quote and their operative AG3 was extremely helpful and ensured that like-for-like cover was again secured. Thank you”
“Overall the service provided by One Call was very good. I changed home insurance to One Call last year in August as I was unhappy with the service provider and One Call offered me a better deal and saved me money. I would recommend the company to my friends and family.”
“I bought a car insurance policy from One call. After I had agreed the policy I received a letter from them telling me that I had not disclosed appropriate information. I had to contact one call to find out what I had apparently failed to disclose. It appears that a No blame accident that I was involved in some three years ago is still shown as open on a database that I have no access to. I had a car policy with one call that commenced in 2013. This was for the same car with the same accident shown and no problems than. Please be aware that if you have had an accident where you were not to blame if it still shown as open on this database you may find yourself with an additional payment to your premium. One call also say that it is your responsibility to contact your previous insures to have this rectified.
Apart from this the person that I dealt with AB6 was good.”
“KB6 helped me find a policy which suited me even more than the renewal policy offered. It would be nice to see the top 3 policies on the renewal documents as I wouldn't have known about the better policy if I hadn't needed to call to pay with a different card.”
“KB6 helped me find a policy which suited me even more than the renewal policy offered. It would be nice to see the top 3 policies on the renewal documents as I wouldn't have known about the better policy if I hadn't needed to call to pay with a different card.”
“The guy on the call username SW1 was very helpful and patient when I made a mistake. He explained things clearly and had a very good telephone manner”
“I had the need to phone up 3 separate occasions in one day because of one thing or another and each time the customer service was excellent. All of the people working at the call centre were really polite, friendly and helpful. The calls are answered quickly and, unlike many other insurance companies I have dealt with over a number of years, none of the phone calls I made left me feeling belittled or stupid. Well done for getting it so right MB9 and AG3!”
