“Not had to make a claim and that is the time that you really get to know the level of service. All I can say is its been a hassle free easy process to date.”
“We found One Call originally by browsing the web. They provided an excellent policy at a considerable saving over our insurers of the time and we accepted their offer. We had a small claim last year for a plumping problem which typically was at a weekend and the plumber who came was 'not the best'but he came and got us functioning again. I would say that I don't think the insurance company would have known that the plumber was not the sharpest knife. When we came to renew our policy this year One Call found us an even better policy and renewing was a pleasure and very easy thanks to the assistance from their operator KB6. Many thanks. JDA”
“Simon was very polite, efficient and helpful. His explanations were clear and comprehensive. Simon offered me an additional product but I did not feel under pressure to purchase when I explained why. He advised me that I might like to consider it for the renewal, which I will.
Thank you Simon”
“The service which I received from your LC1 was concise, clear and very helpful. She was cheerful while conducting my business and remained efficient throughout.”
“CB8 rang me to inform me that my car insurance was due, if she had not rang me I don't think I would have gone with One Call, (no reason, I just hadn't given them a thought even though I'd dealt with them before and had excellent service)
I found CB8 to be very friendly, efficient, and polite.
Thank you.”
“Kimberley KB6 was very patient and clear with her explanations of the cover. The whole process was dealt with in one phone call and very concisely. Thanks.”
“very pleasant telephone manner kept me informed even when putting me on hold - effecient great service from KB6.
The part I did not like was after call ended I had to listen to a recorded message which was not relevant as i had paid annually but the initial message implied my insurance would be cancelled if i did not listen to the full recorded messasge i think this should be reveived as not great service”
“The lady on the phone was very helpful, polite and cheerful. Actioned my request speedily and checked there was anything else she could assist me with. Very happy with her telephone manner and professionalism.”
