“Really difficult when changing car. Tried to charge me £35 administration fee for changing my car from a focus to a fiesta. Eventually charged me £19 for cancelling and starting a new policy. Kept getting different information every time I rang. Asked for policy to start at 5pm when I was changing my car, but policy came through at 12pm which meant I couldn't drive my old car. This resulted in yet another telephone call. Kept getting put through to wrong department. Paid for insurance in full then got documents in post for direct debit payments. Had to ring again and they cancelled the direct debit. Then got another letter in post about payments they are going to take off for direct debit. I give up!!!”
“The cover of this policy is excellent & the experience of renewing it was very smooth. Emma Martin - username EM1 was very knowledgeable, polite, friendly & efficient as she explained each section of the policy.”
“I have just renewed my house contents and buildings insurance with you (2nd year) I found the advisor (AE2)very fast in giving the information, and had difficulty keeping up with her.”
“Charlotte Evans was very efficient and thoroughly went the policy. Even though the process took quite a while I was very please with the way the whole matter was conducted.
Thank you!”
“KB6, was the friendliest member off your sales staff/ personnel ' I found her very pleasant and helpful , in obtaining the exact home insurance policy for my needs.' And off coarse Kimberly saved me a vast sum off money with my new home insurance.' She was also very helpful in regards to my new mortgage quotes which is due in November ' in all kb6 is a valuable asset to onecall insurance."”
