“Ashley (AE2) was helpful and friendly, but tended to talk too fast so it was not always easy to understand what she was saying. The overall price was very competitive.”
“I had to make changes to my policy due to buying a different car. The lady I spoke to (mg1) was very helpful and efficient, and there were no charges for the changes I made. Excellent service.”
“I have just had to claim in connection with windscreen damage, my call was answered quickly and dealt with efficiently. I often dread sorting things like this out as there is often some sort of problem but not today, great customer service (RD4 REGAN).”
“Don't touch this Company with a barge pole. We insured our car with them through Compare the Market. The price started at £280 and then escallated to £484. We obtained a quote from LV, which came out at £401 with more cover and less restrictions. When we tried to cancel after 2 weeks we were told that it would cost £374 to cancel. Surely this is a rip off. We will be taking this matter further.”
“MR1 (Mahalah Rocket) was excellent. She had an excellent telephone manner dealing with my query promptly and efficiently. She was knowledgeable and advised me throughout the call regarding the actions she was taking. It was necessary to put me on hold for a short period and this was explained. Outstanding customer service.”
“Brilliant customer service, called a few times and never been on hold more than 5 minutes, always helpful and knowledgeable, especially Amy (ar6) - very happy customer.”
“Very professional company to deal with on line. The service provider l spoke to r(eference Rachel 'RT2') was very helpful in sorting out my requirements.”
“AA2 was the code of the person I dealt with. She was very polite, extremely efficient and all was to order. My documents appeared on my email almost immediately. Thank you.”
“changing my vehicle details, was very helpful. all my new documents were sent straight away, via e-mail.Nice one, One Call, exactly what it says on the tin, One call,all done”
“Very helpful customer service adviser (LC1) on the telephone. She was polite and explained everything clearly. there were no long holds and only 1 'select button x'! When she needed to ask me to hold, she clearly explained that the line would go dead for 10 seconds etc, so no worries that we'd been cut off.
I haven't yet had to make a claim, but so far, so good!”
“Found the waiting time on the phone to get to the operator far to long, the whole second call was 17mins long due to the fact I did not receive the pin No did not come thru quick enough
After 12mins on the first call I was finally put to the correct person”
