“I purchased my comprehensive car insurance, the online quote was over £60.00 cheaper then my renewal for the same cover.
I wanted to make sure that they had 24hour claims department and that there help desks were based in the UK. I spoke with Charlotte Evens (CE6)who was very helpful and answered all my questions, she was very polite and professional
The process was quick and easy and I downloaded my insurance documents and uploaded my no claims bonus and driving licence documents straight away.
So far so good”
“The household advisor that I spoke to today, was very friendly & helpful & provided excellent customer service, she answered my query promptly & very confidently, totally satisfied.”
“Sharnie dealt with my new policy today. Very helpful and clear in a good natured way.
Good price, good service.
One slight criticism though ...... Slow down Sharnie, you go at a hundred miles an hour.
Proof of the pudding of course is when (God forbid) I have to make a claim. We'll see.”
“Sharnie Calvert (ST3) dealt with my new policy today. Very efficient, clear, and friendly. She knew her stuff.
One slight criticism though Sharnie ..... Slow down a bit, you go at 100 mph!
As with all insurance companies, the proof of the pudding is when (God forbid) I have to make a claim. Then we'll see.
Really don't like having to pay for hard copies of my policy docs. This, I think, is just an opportunist extra. It's only a stamp after all.”
“When ever I have called One Call I have always found the staff pleasant, helpful particularly MB9 who on my last 'phone call pulled out all the stops to answer all my queries in a timely and efficient manner.”
“Really difficult when changing car. Tried to charge me £35 administration fee for changing my car from a focus to a fiesta. Eventually charged me £19 for cancelling and starting a new policy. Kept getting different information every time I rang. Asked for policy to start at 5pm when I was changing my car, but policy came through at 12pm which meant I couldn't drive my old car. This resulted in yet another telephone call. Kept getting put through to wrong department. Paid for insurance in full then got documents in post for direct debit payments. Had to ring again and they cancelled the direct debit. Then got another letter in post about payments they are going to take off for direct debit. I give up!!!”
“The cover of this policy is excellent & the experience of renewing it was very smooth. Emma Martin - username EM1 was very knowledgeable, polite, friendly & efficient as she explained each section of the policy.”
“I have just renewed my house contents and buildings insurance with you (2nd year) I found the advisor (AE2)very fast in giving the information, and had difficulty keeping up with her.”
