“I was pleased to receive answers to all of the questions that I had after starting the quote online. Nathan Sheppard (NS7) was very clear in his advice and did not exert undue pressure to purchase add-ons that I expressed were not of interest. Good service.”
“Nice people to deal with, very pleasant on the telephone, and above all a human voice not a machine.
The only negative, the premium is taken before the notice of expiry and renewal cost - not good.”
“When I was unable to access the one call website from comparethemarket.com I phoned the helpline and LM8 was very informative and really helpful , thank you”
“AA2 was very friendly, professional. She was clear in all communications and helped me with my home insurance. I was going to go with another but she convinced me to stay with the company. Very good sales representative. Happy customer.”
“I have just phoned one call to change My phone number on the policy, and to make enquiries about my breakdown cover, it was fully explained which policy I had and the benefits of upgrading, I was I impressed by the information given and the good reason to upgrade, which I
did, the young girl was very pleasant and very efficient at answering the phone. Her code number is nk3.”
“Maxine Brown did try to help and did e mail me some documents to help me. She also transferred me to a man in "claims" who was very assertive but hadn't got a clue what he was talking about. He gave me the number of Covea where fortunately I spoke to a lady named Wallis who like your Maxime actually treated me like a Customer and helped me with my query.
I made three expensive calls to One Call, got passed about by people who were quite indifferent to my being a Customer.
Maxime is an example to those people of Good Customer Service which as a Company you are lacking”
