“I needed to temporarily add my son-in-law to our policy. Rachel was very helpful and got the quote from our provider quickly.She explained the timing and cover well and as it was acceptable, I paid it. All done in 15 mins.”
“Renewing this time was a bit complicated so got help from RD4 – REGAN who was very efficient. Time to answer calls, especially when you are transferred and then need to transfer back was a bit long and took me over 45 mins.”
“Ashley (AE2) was helpful and friendly, but tended to talk too fast so it was not always easy to understand what she was saying. The overall price was very competitive.”
“I had to make changes to my policy due to buying a different car. The lady I spoke to (mg1) was very helpful and efficient, and there were no charges for the changes I made. Excellent service.”
“I have just had to claim in connection with windscreen damage, my call was answered quickly and dealt with efficiently. I often dread sorting things like this out as there is often some sort of problem but not today, great customer service (RD4 REGAN).”
“Don't touch this Company with a barge pole. We insured our car with them through Compare the Market. The price started at £280 and then escallated to £484. We obtained a quote from LV, which came out at £401 with more cover and less restrictions. When we tried to cancel after 2 weeks we were told that it would cost £374 to cancel. Surely this is a rip off. We will be taking this matter further.”
“MR1 (Mahalah Rocket) was excellent. She had an excellent telephone manner dealing with my query promptly and efficiently. She was knowledgeable and advised me throughout the call regarding the actions she was taking. It was necessary to put me on hold for a short period and this was explained. Outstanding customer service.”
“Brilliant customer service, called a few times and never been on hold more than 5 minutes, always helpful and knowledgeable, especially Amy (ar6) - very happy customer.”
“Very professional company to deal with on line. The service provider l spoke to r(eference Rachel 'RT2') was very helpful in sorting out my requirements.”
