“I rang to change the credit card used for the automatic renewal of my household insurance policy. The wait was reasonable. My call was dealt with by Adam Jackson (AJ5). The call was dealt with in a competennt, friendly and thorough manner. I was made aware of the need to notify any change in circumstance which might be relevant to the policy and the key information relating to the policy was explained to me. The promised renewal documents arrived promptly.”
“I needed to confirm proof of address so called and spoke to sr2. Polite and helpful, sr2 also improved my policy and advised me clearly. I'm happy with the service - much better than many other companies.”
“Just did my renewal with One Call Insurance. It went through automatically however I had a couple of questions. I emailed initially and had a swift response inviting me to give them a call. I rang and was put through straight away to agent LH5, who dealt with my queries promptly and accurately. Satisfied customer :-)”
“Kimberley, KB6, dealt with my query both efficiently and effectively. She found the necessary information required and acted on it . No time wasted on lengthy lists of options, spoke to a human very quickly one the call was put through. Would certainly recommend One Call for the efficiency and courtesy of the staff”
