“Absolute scammers. You will be responded by bots. And never get you money back. Strange such scammers still exist in a modern world and continue to cheat people after so many confirmed fraudulent cases. I guess the problem is no one is spending enough to justify the effort needed to chase and sue them. Very innovative cheaters.”
“Never ever buy anything from this company. Is a scam. I purchased my supplements on 1st April 2023. After waiting for 2 months. And claimed that have to cancel my order. Refund my amount into credit and wanted to lured me to purchase again. I rejected and wanted it to refund to my credit card. 7th Aug sent me an email that it was credited. I called my bank and also check my credit card E statement. It was not credited at all. Is a scam. Give me a transaction log with many number showing that they have credited but didn’t showed it was my credited card number. As they several email to proof from which bank do the refund and to which credit card and they are unable to proof. I have also called my bank to investigate this case and is working on it. I have also submitted a my complaint to Singapore CASE. For all buyers who has the same encounter. Pls inform your bank and lodge a complaint to Singapore CASE.”
“Pay Simba PTE LTD on 18 December 2022 at 11:14 am 51.20 SGD
Transaction ID: 1000224351
Order# 1000224351
Do NOT do business with them, you WILL lose your money! The worst online shopping experience of my life. They scam, take your money and mislead you, playing for time! Once you have paid the fun starts, they never can ship what you order and they never refund you your money. They give you an in-store credit and the same cycle starts. After 72 e-mails I have given up and written the money off.”
“They are SCAM. They will take your money, then cancel your order after a month due to "our declaration system cannot upload this product to the import/export Shipping Manifest". Then they will refuse to refund - they will credit your 1Outlet account ( that you never created ) to buy more things they cannot ship/deliver. Avoid!”
“I cannot recommend this site.
I waited a long time for delivery and none came. More than 3 months. Upon reaching customer service they responded that package could not be delivered. Mind you, that it was I that had to contact them. Otherwise the case would have been dormant for ages.
When finally 1outlets understood their own limitations they refund as instore credits. So you have to use the money on a useless site that cannot deliver to you.
Depends how widespread this is but this is borderline scam. Keep this in mind if you ever find yourself wonder whether to make a purchase for this site.
I would not recommend this site at all, no matter how apparently good the price is. There are many other sites. Spend a bit more time to find others that provide what you need. 1Outlets can not provide.
I agree with the others. Its too bad it not possible to award 0 stars.
Also beware. All positive, 5 stars, reviews from the site are brief with little detail. All negative, 1 stars, are full descriptions. Sounds like they might hide negative reviews with an agency of they own creating good reviews. Do not trust this site.”
“I placed an order on 03/12/2023. After confirming my order, the delivery time has changed. So I made a request to cancel my order the same day. I asked for a refund and since (06/21/2023) nothing!!! At first they send me emails telling me that the refund times took up to 30 days and now no response from them. I am shocked at their dishonesty!!”
“Terrible Customer Service and Lack of Refunds - A Warning for Buyers!!!!
I feel compelled to share my horrendous experience with [website/company name]. In short, I strongly advise potential buyers to stay away from this site. The lack of customer service and failure to process refunds is nothing short of appalling.
Several months ago, my family and I made a purchase from [website/company name]. Unfortunately, the items we ordered were out of stock, and we were informed that they wouldn't be able to fulfill our order. Naturally, we requested a refund for the undelivered items.
Little did we know that our refund journey would turn into a never-ending nightmare. Initially, we were met with sporadic responses from the customer service agents, who often claimed to have "asked their colleagues to initiate the refund process." Regrettably, those promises turned out to be empty words, as we have yet to receive our refund, even after waiting for over a year and a half.
The lack of consistency and communication from the customer service team is deeply frustrating. It's incredibly disheartening to receive intermittent replies, with some messages going unanswered altogether. Each time we manage to reach out to them, we're greeted with the same excuse: "We're working on it." Yet, despite their reassurances, no concrete actions have been taken to process our long-overdue refund.
Such disregard for customer satisfaction and blatant negligence in fulfilling their promises is unacceptable. It's evident that [website/company name] does not prioritize its customers' needs or concerns. As a result, I strongly urge anyone considering making a purchase from this site to reconsider and look elsewhere for a more reliable and trustworthy option.
In conclusion, my experience with [website/company name] has been incredibly disappointing. The absence of a refund for the undelivered items, coupled with the lack of consistent communication and delayed responses from their customer service team, paints a grim picture of their business practices. Save yourself the trouble, frustration, and wasted time by avoiding this site altogether. There are undoubtedly better alternatives available that value their customers and honor their commitments.”
