“Have not used the service often, but when needed they have been great. It makes me feel better knowing that this service is available and able. Thanks”
“i have never had such prompt service from a utility - my issue was loss of internet service, it was resolved immediately. The agent was friendly, and explained what he was doing. Thank you!”
“You can rely on 24/7 Techies to fix your computer problems. They will get on the problem almost immediately and you can trust them not to hold your computer hostage like several of those fictitious "Microsoft technicians" do. 24/7 Techies is the real thing.”
“I have renewed BOTH my Lenovo desktop with win 8.1 and my HP notebook with win 10 again for another year because I am so pleased with your services. I have gotten to know several of your techies, and all are friendly and knowledgeable.
The one "issue" is that sometimes the techies are working on more than one customer's computer because you are often so busy. It is OK, BUT ONLY WHEN THE WORK BEING DONE ON ONE PC TAKES SOME TIE TO FINISH, BUT SEVERAL TIMES i SEE NO "ACTION" BEING TAKEN AS MANY MINUTES GO BY. This means I must sit here and see the time go by when I could be doing other things. IF one is that busy, I would rather have work done after a call back UNLESS THERE IS A SERIOUS ISSUE that requires immediate attention.
Best regards,
Joe”
“The Tech Support agent spent quite a bit of time trying to straighten out the issues with my MicroSoft Word program, and after his session, it now seems to be working better, but it irks me no end I have to pay a substantial fee to a Tech company to fix a product that cost me a substantial amount, and isn't more than a year old. Microsoft is all about grabbing your money, not making sure that if their product fouls up, they fix it.”
“M. the tech was able to help me with a virus claiming (u) fraudulently (/U) to be from Microsoft. It took over my whole screen, so I was unable to do anything. M.the tech was able to access my computer so "kind of like a back door' he went through my hubby's Techie account to get to mine. He then was able to get rid of the virus. He stayed with me for several hours until my computer was clean. He then advised me how I could avoid these types of virus's in the future, and what to do if one invaded my space again. He also fine tuned the computer so it would run faster. He was also very patient with me once I explained that I had had brain tumors and could be a little slow, M, thanks again for everything you did for me!!!”
“Sometimes I need to wait longer than I would like for service. Sometimes I need to repeat the issue several times. Other than that I love the service.”
“I have had wonderful support from 24/7 Techies. There have been issues that the Microsoft techs have said can't be done or corrected and 24/7 has corrected, even level two MS techs. In addition to their technical expertise, they have been remarkably patient, courteous, and great to work with.”
“I am very pleased with 24/7. Being hard of hearing can be a problem so it is nice to do all conversation with typing.I have no complaints but....if I would have to be completely honest....sometimes it takes awhile for the techie to get back to me when he is taking card of the problem. I am sure he has other things to do also but I would like for them to tell me if I could leave the computer and check back in awhile. Thank you for a great service. Peggy Looney”
“Your Techies are knowledgeable, patient, courteous, and helpful. Every time I contacted them, the waiting time has been short, the problem understood, and solved in a reasonable time. It is a pleasure to have a contract with 24/7 and a comfort to know if a problem arises a solution is near by. Would I recommend them ? Only if you want great service at a reasonable price,
Thanks, James Sanford”
