“I was pleased that Austin called me back to finish working on my issue that was aborted because of a power failure at my residence. He then was very helpful and explained what I should do very well. he made sure that I was able to do the steps of the procedure before we ended the session.”
“I have been used to having a company IT support unit but post-retirement, I found myself with problems with my Surface and WiFi without any nearby support. 24/7 was able to solve the problem. It did take a relatively long time (70 minutes) with me on the phone -- but that's what one must expect when having a "repair" remotely. I wasn't sure that the tech was intimately familiar with Surface but they got the job done...I definitely would use them again if I had a problem.”
