304 Clothing Reviews

Name: 304 Clothing
Rating: 4.51

4.5 Rating 6,369 Reviews

88 %

of reviewers recommend 304 Clothing

4.5

Based on 6,369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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304 Clothing 5 star review on 20th May 2023

Clare Robb

304 Clothing 5 star review on 13th March 2023

Adele Alexander

304 Clothing 5 star review on 13th January 2023

Obe Douglas

304 Clothing 5 star review on 14th November 2022

Gary Felix

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet another fantastic purchase from 304 great quality great price”

Helpful Report

Posted 5 years ago

“I ordered a full tracksuit on the 3 of April and it still hasn’t arrived”

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Posted 5 years ago

“The t shirt I got to as white with red stripe on the shoulder , when it was washed for the first time all the colour ran so I won’t be able to wear it again , the jumper i got is ripped along the seem ... the joggers I got are way to big and don’t fit, the coat was a small not an x small again doesn’t fit, All in all the clothes were poor quality and I won’t be shopping again at 304 ...”

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Posted 5 years ago

“Clothes was nice but coat lettees fell off”

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Posted 5 years ago

Hi Gary sorry to hear this one of team is going to reach out to you now.

Posted 5 years ago

“I returned the tracksuit and still haven’t received a refund ?”

Helpful Report

Posted 5 years ago

Hi Rachelle I am sorry to hear this, i would advise you to contact our help team and they will be able to assist you with your refund. Regards Team 304

Posted 5 years ago

“I haven’t receive my purchase, I have wait so long I don’t really know if it will arrive and if you are a serious company.”

Helpful Report

Posted 5 years ago

Hello I am so sorry to hear you haven't received your order. I would advise you to contact our help team and they will be able to supply tracking or contact the courier if you are outside of the delivery time frame. Please email help@304clothing.com Best wishes Mollie Team 304

Posted 5 years ago

“I still have not received my hoodie after almost a month”

Helpful Report

Posted 5 years ago

Hello Claunisha I am sorry to hear this please contact mollie@304clothing.com and i will be able to track where your parcel is for you. Apologies Team 304

Posted 5 years ago

“Sent the wrong size product. I sent back and still haven’t received correct size over 2 weeks”

Helpful Report

Posted 5 years ago

Hi Anthony I am very sorry to hear this, could you please contact us via email or live chat and we will look into this for you. help@304clothing.com Best wishes Team 304

Posted 5 years ago

“Very poor service ordered a jumper for my son for Christmas & with it being my first order didn't know you were drastically reducing your prices a day later. So we paid nearly full price instead of less than half price. You processed the order after the prices went down but didn't amend it for us so in my eyes very poor customer service. Way to lose customers”

Helpful Report

Posted 5 years ago

Hi Jonathan Thank you for your feedback. We cannot release sales early for customer purchasing items that 'might' be going into the sale i'm afraid. This isn't something any store can do i apologise you feel this way. Best wishes Team 304

Posted 5 years ago

“I brought the mystery box but would expect it to be nice and I opened it and it was horrible color joggers that you can’t wear out they are that bad”

Helpful Report

Posted 5 years ago

Hi Kristy I am sorry you feel this way. All items put in mystery boxes are chosen at random from our warehouse to make this fair for all customers from a range of all items. If you email us at help@304clothing.com i would be happy to discuss this with you and figure something out to change your opinion of our brand. Best wishes Mollie Team 304

Posted 5 years ago

“Without qualifications, after placing my first order and after 15 days of mail I had to cancel it. I'm still waiting for the refund of the amount, yes, they charged to my account from the first minute. I will not buy anything again.”

Helpful Report

Posted 5 years ago

Hello Ramon I am sorry to hear this. From the sound of things your order may have been lost in transit. Please email help@304clothing.com and we will arrange your refund. Team 304

Posted 5 years ago

“I have not recieved my item even though I ordered 3 weeks ago”

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Posted 5 years ago

“Didn’t receive my full order and nothing really done about it”

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Posted 5 years ago

“Did not respond to my missing product which was 2 months ago.. still waiting”

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Posted 5 years ago

Hi Neil I am sorry to hear this, i would advise you to contact our help team at help@304clothing.com as by the sounds of things your parcel has been lost in transit. Regards Team 304

Posted 5 years ago

“Trakpak remains a disgrace. I still waiting for my order!!!”

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Posted 5 years ago

“Never Would buy here again, order came later even though I paid next then I was refused a refund”

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Posted 5 years ago

“The sad to me that i wouwld have mine return money back in 7 workdays. Its already pass that and i stil dident recive mine money back. So no im not pleased with the serivice of your company and i stil want mine money back!”

Helpful Report

Posted 5 years ago

Hello I can see that our team have emailed you this morning, your return has not been received back with us. As you are returning this from outside of the UK we advise you to track this with the courier you used to return the parcel. Once you have done this please get in touch and we will be more than happy to assist you further with this. However we cannot refund an order we have not received back. Best wishes Mollie Team 304

Posted 5 years ago

“Recently brought a mystery box from 304 however one t shirt I had from it shrunk in first wash, another had some sort of mark on it and to add to this a free item was being promoted but wasn’t clear enough on how to “click the add button at checkout” extremely poor service this time round don’t think I’ll be buying again”

Helpful Report

Posted 5 years ago

Hi Mason Hope your well and i am so sorry to hear this. Please could you email us with your order number and our team will be more than happy to assist you further with this. With regards to the free product it does say on our website that this has to be added to your cart so the size is chosen. If this is not added we will not send a free product. Should you have any further questions please do let us know. Team 304

Posted 5 years ago

“Ordered the birthday box mystery box on next day delivery which then I had to contact you to find out it wouldn’t be getting delivered next day and then when trying to contact you after being told it would be here the day after I have been ignored a number of times and still have received no order with your live chat bot saying it hasn’t even been sent yet and you have taken the money for an order you haven’t yet fulfilled absolutely disgraceful customer service or lack of”

Helpful Report

Posted 5 years ago

Hi Cameron Hope your well and apologies for the delay in your response regarding this. If you have contacted us via live chat this runs Mon-Fri 9-5pm. Have you tried emailing our help team at help@304clothing.com as all emails are actioned within 24 hours. I am sorry you feel this way however please do get in touch and our team will be more than happy to compensate you for your next day delivery you didn't receive. Apologies Team 304

Posted 5 years ago

“Very shocking, ordered next day delivery and didn’t receive it, i needed it for going on holiday and i was very disappointed in the company, due to shopping with this company for months and loved it, i have already had the refund put pack but i am still unhappy as it was for my holiday and didnt have it for my holiday. Not happy i expected better”

Helpful Report

Posted 5 years ago

304 Clothing is rated 4.5 based on 6,369 reviews