304 Clothing Reviews

Name: 304 Clothing
Rating: 4.51

4.5 Rating 6,369 Reviews

88 %

of reviewers recommend 304 Clothing

4.5

Based on 6,369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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304 Clothing 5 star review on 20th May 2023

Clare Robb

304 Clothing 5 star review on 13th March 2023

Adele Alexander

304 Clothing 5 star review on 13th January 2023

Obe Douglas

304 Clothing 5 star review on 14th November 2022

Gary Felix

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received the order I thought I purchased over a week ago now, all 304 staff are saying is check with your neighbours. I seem to be getting fobbed off!! Very poor, I will be reviewing badly unfortunately. Shame!”

Helpful Report

Posted 5 years ago

Hi Michael I am sorry to hear you feel this way. As your tracking states this has been delivered we have to check all options before re-sending your parcel which i am sure you will understand. I will ask the team to prioritise your email to get to the bottom of this. Best wishes Team 304

Posted 5 years ago

“It's been over a week since I made my purchase and nothing. Since August 27th the order has not taken any steps. Bad service 👎👎👎”

Helpful Report

Posted 5 years ago

Hello I am sorry to hear this. Please email help@304clothing.com and we will be happy to look into where your order is. Best wishes Team 304

Posted 5 years ago

“Still have not had my twinset no reply from customer services”

Helpful Report

Posted 5 years ago

“Im waiting for 2 weeks for my t-shirt i sent some mails but they are not responding”

Helpful Report

Posted 5 years ago

Hi Rob I can see you emailed us on Saturday however our customer services only run Mon-Friday (excluding bank holidays) Our team have emailed you back today to try and track down your order. Regards Mollie Team 304

Posted 5 years ago

“I asked for a sweatshirt, a backpack and a fanny pack and the sweatshirt has not arrived”

Helpful Report

Posted 5 years ago

Hi Daniel I can see you have ordered one of our Custom items which are sent from our second warehouse. This was despatched the same day you ordered and will be with you very soon. Best wishes Team 304

Posted 5 years ago

“I have ordered a T shirt 3 weeks ago and i still not have it, i dont know where the problem is but i’m still waiting for my T shirt”

Helpful Report

Posted 5 years ago

Hello I am so sorry to hear this, by the sound of things your order has been lost in transit. Please email us and we will arrange for a re-send. Apologies for any inconvenience caused. Team 304

Posted 5 years ago

“New sane set is not a muscle fit, the images changed to a baggy looking fit but still advertised as muscle fit. Live chat or emailing doesn’t work as I never get a reply. Used to be amazing but it seems they’ve gone down hill a bit. Sane set looked great but fits like a pyjama top.”

Helpful Report

Posted 5 years ago

“Do NOT order from here if you expect to be refunded if you do not like an item ad they will not give you were hard earned money back!! Day light robbery! I DO NOT expect to be offered a credit note when returning at item!!! Wouldnt eve give them half a star”

Helpful Report

Posted 5 years ago

Hi Stephen I am sorry to hear you feel this way. I can assure you we do offer refunds however as the items you purchased were bought in the sale (as stated in our terms and conditions) these are refunded via credit note for our website. This is made very clear to all customer on both our returns page of the website and terms and conditions which you have to accept at checkout. All credit notes do not have a cut off date and can be used whenever the customer chooses to use them. Regards Team 304

Posted 5 years ago

“I asked for an exchange and never received any of the items, a refund or anything. Contact was made by the company however still no exchange. Apparently items were lost somewhere (possibly in transit to their warehouse). I feel like I've been blamed for it being lost and penalised for something out of my control. Wouldn't shop there again as it's been to much hassle just for a couple of t-shirts. Similar quality brands offering better customer service.”

Helpful Report

Posted 5 years ago

Hi Scott Thank you for your feedback. I would advise you to get in touch via email at help@304clothing.com and we can look into this for you. I have just checked our records and i cannot see any previous emails from yourself, so please do get in touch. Regards Mollie Team 304

Posted 5 years ago

“Awful service had to wait more then 4 weeks to get my shirt. Real shitty service.”

Helpful Report

Posted 5 years ago

Hello Sorry to hear you have been waiting 4 weeks for your parcel. I would advise you to contact help@304clothing.com as if you have been waiting 4 weeks its highly likely your parcel has been lost in transit. We may need to re-send this. Please email ASAP Team 304

Posted 5 years ago

“I never learn this is the 2nd time I have ordered from this company, first time was a few months ago, item did not arrived, chased for weeks to get my money back, it was not until I spoke with Amzone I had paid for them via my Amzone account I got my money back. Gave them another chance (you know I was just unlucky last time yes) NO paid for next day delivery, am still waiting tried talking via computer chat only to be told we will get back to tomorrow and my order has not been dispatch even after I had paid £5.99 for next day delivery. So no this is not unlucky this how they work. DON'T be fooled by their reviews.”

Helpful Report

Posted 5 years ago

Hello I am sorry to hear you feel this way and you have had issues with your previous orders. Please supply your order number so we can assist you further. I would advise you to email help@304clothing.com so your emails are logged with us. If you are waiting outside of the time frame given we will happily refund any additional funds paid for next day delivery and help assist you. Regards Mollie Team 304

Posted 5 years ago

“Paid for express shipping but didnt received the item within the specified time”

Helpful Report

Posted 5 years ago

Hello I am sorry to hear this, please email us at help@304clothing.com and if you have waited outside of the time frame we will refund any extra you paid :) Best wishes Team 304

Posted 5 years ago

“I haven’t even received my order yet it got lost and you haven’t replied to my email”

Helpful Report

Posted 5 years ago

Hi Jordan, Your order was delivered to the address you supplied us on your order. Sadly you entered the incorrect address. We are not waiting to receive the returned parcel from your neighbour. Once this is received we can action the resend, but sadly until that happens we are unable to rectify your mistake. 304

Posted 5 years ago

“The fitting for a large is far from it. Not the best fit compared to any other brand ive had.. nice designs but would never buy from here again because of sizing.”

Helpful Report

Posted 6 years ago

Hello John I am sorry to hear you wasn't happy with the fit of your item. We do take returns so we will be happy to offer you this if you are within the return period. Our oversized fits and regular fits are different so we are confident we can find a t-shirt that will suit you. Regards Team 304

Posted 5 years ago

“The bottoms that i ordered do not fit like a medium at all, they are far too small I could not even put them on. They could actually be a small and that I received the wrong item. But then returns arent free, AND there is a processing fee? will not be buying from here again.”

Helpful Report

Posted 6 years ago

Hello I am sorry to hear this, we have prepaid returns labels if you are within the UK however returns outside of the UK have to be paid for. The re-stocking fee only applies if you are returning your full order for a refund. This is stated on our website. Should you like a return label (UK) then please email help@304clothing.com and we will get one sent straight over to you. Regards Team 304

Posted 6 years ago

“Very poor the fit is way off”

Helpful Report

Posted 6 years ago

Hello We are sorry to hear this, if you get in touch via email to help@304clothing.com we will arrange an exchange to find a size which fits you perfect. Regards Mollie Team 304

Posted 5 years ago

“Because my t shirt still not arrived”

Helpful Report

Posted 6 years ago

Hello I am sorry to hear this. Please email help@304clothing.com and we will look into where your order is. Regards Mollie Team 304

Posted 6 years ago

“I didnt get any of my shirts i am waiting for them hope i get them by now send me emails”

Helpful Report

Posted 6 years ago

Hello I am sorry to hear this, could you please send your order number over and we can look into this? As we cannot look into this when it is anonymous. Regards Team 304

Posted 6 years ago

“I have not received my order. Unsatisfied with this it’s been over a week.”

Helpful Report

Posted 6 years ago

Hello Could you please email over your order number to help@304clothing.com and we will look into where your order is. Regards Team 304

Posted 6 years ago

“Almost a month and I still don't have my order”

Helpful Report

Posted 6 years ago

Hi Aaron I am sorry to hear this, we will look into this right away. Usually if you don't have your parcel by this stage it has been lost in transit so please email us at help@304clothing.com and we will chase this. Regards Team 304

Posted 6 years ago

304 Clothing is rated 4.5 based on 6,369 reviews