“Staff on site were friendly and knowledgeable! The quote I received was wrong and took four emails and a message to get a response. Sadly I was warned the customer service was lacking. Haven't got my bike yet which is disappointing after such a great first impression.”
“I have just received a notice about an order I didn't make. I am in Green Bay not Te Atatu. The person in Te Atatu will be waiting anxiously to hear from you.”
“Not the best service for our Road bike. Had to take it back as it wasn't done right the first time. After the 2nd time I noticed the new chain they lut on had slack in it, took it to a different bike shop and they took 5 links out the chain!!!!!!. I won't be taking our bikes there again unfortunately.”
“Got sent the wrong item, which happens, and I returned it immediately with the provided shipping label. However, it's a week later now and I still haven't received the ordered item or even a notification/tracking number that it has been sent.
Hopefully a one-off, as previously 99Bikes has been very good.”
