“Ordering process was straightforward. Website easy to use. Order assembly and availability was excellent. Pick up arrangements could have been better. Understandably stores have needed to adapt quickly to a Covid lockdown environment however collection process was not ideal. I arrived at store where there was appropriate measures in place, QR codes, sanitiser, open door and table blocking entry indicating pick up point. I then waited approximately 10minutes while two people at counter attended to phone calls and person in workshop went to & from counter. Ultimately product was provided. This is not intended as criticsm of any of the staff who are operating in a constrained and, I expect, low revenue environment however the customer service approach in a Covid environment could be improved.”
“Bought a new MTB, rear brakes never really worked well, first service they thought it was contaminates, good for half a ride. Sent it back again a few months later and they discovered the rear calipers were leaking. A warranty job with Shimano. took 2 and a bit weeks but sorted. Brakes like I was expecting!”
“Very happy and satisfied with the service. Ordered online for click and collect. Was ready and notified very quickly. Very happy with the product too. Thank you.”
“Carl was so helpful over the phone to help with what l wanted and needed. Picking up the purchase was so easy. Thanks 99 bikes. I am just in love with the bike trails.”
“Recently purchased a bicycle for my daughter using the click & collect service (due to Covid Lockdowns). Order was ready for pick up 2 weeks before estimated pick up date, greeted by friendly staff, and quality of bicycle is phenomenal!! Very happy with purchase & service. A++++”
“The most friendly and helpful service possible. Exchanged shorts purchased online as they were too big for me without a drama. Also helped me upgrade my chain lube to much higher quality.”
“The staff at 99 bikes in Maribyrnong was absolutely fantastic! Buying a bike in lockdown without being able to try it out was a bit of a barrier for me, but the staff made it so easy and were so accommodating with this purchase. They really worked with me to get the right bike within the right budget. Was very grateful. Andrea.”
“I wasn’t a fan of your store in Ascot Vale, the staff always gave the impression if being too important to talk with customers, maybe that’s why it closed. Very disappointing given it was my closest bike shop. Then I started going to your competitor, which is really good. Anyway I decided to give your Maribyrnong store a go and found it to be a different experience. Good service good advice. Your online portal is easy to use. You never know you might just win me back as a loyal customer.”
