“Fantastic click and collect service. Placed the order, got notification about an hour later. At the store, the man behind counter immediately knew what my order was and gave it to me. In and out in about 30 seconds.”
“The most friendly and helpful service possible. Exchanged shorts purchased online as they were too big for me without a drama. Also helped me upgrade my chain lube to much higher quality.”
“Went smooth. I picked up an item in store that was moved from another branch/warehouse. The website was spot on with the information, that it had to be transferred.”
“The staff have me great advice over the phone about bikes and training wheels. We got a message to come and pick our bike up within an hour after purchasing online and it was fantastic quality. Our son loves it!”
“Just picked-up a small item I ordered online and Alex at Ryde branch was very accommodating even apologetic for the very short wait while he was attending to another customer asking something about a bike on display. Item I ordered was ready and the whole pick-up was quick and easy. Will definitely buy again and will prefer Ryde branch if possible.”
“The staff at 99 Bikes Bayswater - Sam on my first visit and Ricardo when I returned the next day to make the purchase - were attentive, helpful and knowledgeable. They listened and gave excellent advice in helping me to pick the right bike. I am confident that the bike I ended up with - a Merida Crossway 100 - was the best choice for my intended use, preferences and budget. I was particularly pleased with being able to ride away with my bike - well set-up for me by Ricardo - on the day, rather than having to wait at least six months as advised by a brand-specific competitor. I have since visited the store for servicing and accessories and received top quality customer service every time.”
