“Went smooth. I picked up an item in store that was moved from another branch/warehouse. The website was spot on with the information, that it had to be transferred.”
“The staff have me great advice over the phone about bikes and training wheels. We got a message to come and pick our bike up within an hour after purchasing online and it was fantastic quality. Our son loves it!”
“Just picked-up a small item I ordered online and Alex at Ryde branch was very accommodating even apologetic for the very short wait while he was attending to another customer asking something about a bike on display. Item I ordered was ready and the whole pick-up was quick and easy. Will definitely buy again and will prefer Ryde branch if possible.”
“The staff at 99 Bikes Bayswater - Sam on my first visit and Ricardo when I returned the next day to make the purchase - were attentive, helpful and knowledgeable. They listened and gave excellent advice in helping me to pick the right bike. I am confident that the bike I ended up with - a Merida Crossway 100 - was the best choice for my intended use, preferences and budget. I was particularly pleased with being able to ride away with my bike - well set-up for me by Ricardo - on the day, rather than having to wait at least six months as advised by a brand-specific competitor. I have since visited the store for servicing and accessories and received top quality customer service every time.”
“Once again a great experience with 99Bikes, this time with an online order. I’ve had years of great service from the Chermside/Kedron store, but the online order, although faceless, was slick, easy and accompanied by good communication. Thanks again 99Bikes!”
“Completed online purchase for click and collect pickup at Artarmon. Products were available well within timelines advised, notification was received as outlined and on collection the staff were friendly, helpful and knowledgeable, ensuring any queries on purchases were addressed prior to finalising collection. Sought some additional items at the store during the collection process also which was similarly well handled.”
“I found the item with free postage on a different t site. I complete the form and they matched the price. Delivery was very quick and item cam with no issues. We ordered the Giro Scamp helmet for our 10 month old and it fits perfectly. Thanks guys!”
