“Fulfilment process worked flawlessly including nominating stores where product was available. After placing click & collect order a short time later, I received a phone call notifying goods were ready to collect. We always expect the ordering process to work and this case it worked seamlessly. Tks Onya Modbury!”
“After ordering click & collect online, I received a notification within 30mins to advise my package was ready to be collected. When I arrived late that day, they had it on the counter ready for me to pick it up. Probably the quickest service I've received.”
“I have purchased 2 bikes now from 99 Bikes, from separate stores and both times I've had great experiences. I'm from regional Victoria and both times the Metropolitan stores were helpful with purchase as well as first services. Thanks guys I will definitely purchase again from 99 Bikes”
“Lachlan and the rest of the staff have been amazing in getting me and my bike kitted out for my mountain biking adventures, nothing has been to hard for anyone, always great service.”
“I recently ordered a 'special order' item onlineprior to Christmas, with the expectation of a 10 day delivery timeframe. I was extremely excited to receive the item before Christmas. Very happy with the service and delivery.”
“Dealing with 99 Bikes was a great customer service experience. I bought a saddle online, collected in store. They happily fitted it while it for me and off I rode. However, I didn’t find that saddle as comfortable as I’d hoped, so the next week I went back to the store and they were very helpful in exchanging the saddle for a different model which they also fitted for me. This time I love the saddle.”
“Ordered click and collect for a set of lights. Quick service and had the call within 30min that order was ready. Served with a smile when collected as well.”
“Good personal service from the team leader/sales person who was understanding of communication difficulties due to my hearing impairment (was willing to type on mobile phone).”
