“Ordered a bike recently during lockdown for my wife for her birthday. The website was easy to navigate and I could filter bike options easily to find suitable models. I was contacted after making my order to discuss timings and pickup arrangements, and was contacted again during the week when the bike was ready (ahead of requirements). Pickup was easy to arrange in a contactless manner, and my wife is very happy with her present.”
“Googled 'panniers'. 99 Bikes had exactly what I wanted at a good price. I ordered online and got free express delivery - a bonus. They came the next day. Ticked that one off the Christmas shopping list. The recipient was very happy with the present.”
“Great to have workshop staff chat about any concerns prior to servicing the bike and perform an initial assessment and estimate of costs. Work performed in time for me to collect before doing the afternoon school run. Thanks.”
“I went to look for an electric bike with a fair idea of the model that I wanted. The staff were friendly and knowledgeable about the product and allowed me to take a test ride on a comparable model. I paid a 10% deposit and was advised that the bike would be available five days later. The staff kept me informed via email regarding the progress of my order and the bike was ready for pick up on the promised date. I was very happy with the service and support provided during the purchase of the bike and for the advice that I was given when I purchased several other accessories for the new bike.”
“The staff are really knowledgeable and friendly. Understood my requirements and guided me to make the right choices without trying to upsell me. Will always go back to 99 because of the excellent customer experience I receive everytime I'm there!”
