“Carl was so helpful over the phone to help with what l wanted and needed. Picking up the purchase was so easy. Thanks 99 bikes. I am just in love with the bike trails.”
“Very easy to deal with. Ordered online and picked up in store a couple of hours later. Was kept informed on the orders progress. Very happy with the product and the service.”
“Returned to 99 Bikes at Hoppers Crossing for first service (free of charge) on new bike purchased in May. Received the same friendly service from Christiano and Toey in the service department. Returned an online purchase garment that was too small (hassle free). Got an sms to say bike was ready to collect (in just 2 hours) and a detailed notes of service points and maintenance / care tips. Very impressive team of cycling enthusiasts and always look forward to going back there.”
“Awesome products. We got 2 scooters one for 4yo and other for 10yo. Customer care was great enough to suggest me choose best one depending on need explained and got delivery well in time. My kids loved them. Tha k you for your amazing service.”
“I prefer to visit stores in person, but couldn't do so due to lockdown. Searched online for suitable products and used the real-time availability feature to see what they had in stock in my local store. Placed an online order for Click and Collect, and was pleasantly surprised that it only took 20-30 minutes to receive the "ready to collect" notification.... plenty of other businesses could learn a lot from that! Collection process was simple and seemed very COVID-safe, I phoned the store once I arrived outside (as instructed), they asked some ID verification questions and then a staff member came out and left my goods on an outdoor table while I stood well back. Well done 99 Bikes on great customer service that minimises the impact of lockdown.”
