“The Kew shop staff are always friendly and helpful. Unfortunately forgot my part was not order (only a mistake which happens) it was rectified quickly and resolved so it wasn’t a big deal, also the staff member was honest and apologetic. Great staff, very helpful”
“I have purchased several bikes from 99 bikes Kawana over the years and have always experienced great service and advice. Bikes are always checked before leaving the store”
“Ordered a bike recently during lockdown for my wife for her birthday. The website was easy to navigate and I could filter bike options easily to find suitable models. I was contacted after making my order to discuss timings and pickup arrangements, and was contacted again during the week when the bike was ready (ahead of requirements). Pickup was easy to arrange in a contactless manner, and my wife is very happy with her present.”
“Good selections all bike related stuff, however the online store can be a bit clearer in specifications of the item such as weight, dimensions etc. Also the pricing can be quite confusing with the "normal price" "club price" and "gold prices" all displayed right next to each order. Good thing is order are processed fast and staff at the store are friendly and helpful.”
“I made a large order for click and collect and it was ready for pick-up within a couple of days allowing for one item to be delivered from another store. Online purchase was straight forward and staff at the shop were helpful and efficient even with COVID protections in place.”
“I bought a new bike! I love it, and am very impressed with the 99 Bikes team at South Melbourne. Soon after taking delivery of the bike, a warranty issue developed. I just let Ben the team leader know about it and he worked out a resolution for me. 99 Bikes really are The World's Most Approachable Bike Shops!”
“Excellent service at 99 Bikes Pennant Hills. Ordered the bike for click and collect during the evening and got a notification the very next morning saying it was available already. The guys there are really nice and attentive, answered all my questions and was able to get bike and helmet within minutes :)”
