“Ordered online to click and collect... order was overlooked until I called three days later... Staff member was excellent in fixing the problem.. Confirmed the stock was in store and had the order ready to collect immediately..”
“I had to follow up three days later and revived a reply saying the order was ready for pickup. I had to wait 20 mins as they could not find the order when I went to pickup my order. They finally gave me a piece off the shelf as they had no clue about what was going on and where to look for my order.”
“I had to follow up three days later and revived a reply saying the order was ready for pickup. I had to wait 20 mins as they could not find the order when I went to pickup my order. They finally gave me a piece off the shelf as they had no clue about what was going on and where to look for my order.”
“I’ve ordered a few things from this store via clock and collect, it’s always ready within an hour. The guys that run it there are doing a great job. I’ve had a not so pleasant experience at another store so I’ll be continuing to shop at the Preston store. Lockie in particular is very helpful and a pleasure to deal with.”
“Having the difficulty of being new to cycling in a covid closed retail world, it's tough going to get the advice required purchasing new products. At the newly opened Carrum Downs store I've spoken with Abby on the phone twice and had attentive and very helpful service, being able to answer all the questions I had. It's because of Abby's good service I've become a club member and will continue to be a loyal customer at this store. Thankypu for your support and good service Abby.”
