“Having the difficulty of being new to cycling in a covid closed retail world, it's tough going to get the advice required purchasing new products. At the newly opened Carrum Downs store I've spoken with Abby on the phone twice and had attentive and very helpful service, being able to answer all the questions I had. It's because of Abby's good service I've become a club member and will continue to be a loyal customer at this store. Thankypu for your support and good service Abby.”
“The order took longer than expected. I had to follow up with a call to ask for progress. Then I was informed it was ready to be picked up. How come no one called me earlier?”
“Great item. Slow delivery. This item took ten days to get 20km. I don't think this is the fault of 99 bikes, rather Australia Post. I think 99 bikes need to hire more people and pay them (& existing staff) more”
“Ordered some replacement MTB tubes and a tyre online. I returned home to find that I had ordered the wrong tyre size. Returned to exchange it and the staff was very helpful.”
“We purchased a bike helmet using the click and collect method during the COVID-19 lockdown. The website was easy to navigate, the order was ready for pick-up within a few hours of placing the order. Pick up at the store was seamless and the option to be able to exchange/refund was appreciated (not required in the end).”
“Ash was awesome with his service. Due to lockdown I was unable to pickup my bike. Ash was kind enough to drop the bike at nearby store within my radius for me to pickup. Really appreciate the above and beyond service received.”
“Good, light weight bike. I am giving 4 stars because I had an issue with the rim of the rear tyre. It got punctured thrice within a week and had to visit the store everytime to get it fixed.”
“Click and collect was excellent, staff were quick to respond, and process was seamless. the item was exactly what I was after, and always, the quality was top notch.”
“The Kew shop staff are always friendly and helpful. Unfortunately forgot my part was not order (only a mistake which happens) it was rectified quickly and resolved so it wasn’t a big deal, also the staff member was honest and apologetic. Great staff, very helpful”
“I have purchased several bikes from 99 bikes Kawana over the years and have always experienced great service and advice. Bikes are always checked before leaving the store”
