“Stood at the counter 10 minutes waiting to be served for a click and collect order, then had to wait about another 5 minutes while the staff member fumbled with the computer not knowing how to process the order until another staff member came and showed him how. Frustrating.”
“I always have fun visiting 99 bikes Lidcombe, except lately after Covid, some staff are new and not very helpful. Seems like they don’t want people coming to the shop. Maybe because of Covid cases out there.”
“I was poorly attended by a person who was rushing to go out for lunch. This is absolutely unacceptable from a client point of view, as we need accurate guidance to make correct purchasing decisions. Attendants must respect client's decision-making times and support them, especially when that comes to more expensive products as it was the case.”
“Booked for a service at browns plain. When I arrived to drop bike off I waited for almost 10 mins for someone to service me. Was told it will take a week for my bike to get service when usually it’s a same day turn around. Gave them direct instructions what needs replacing and when I went to pick up. Only a service was done and nothing was replaced. I told them and they said they will get back to within a few days. It’s been almost 2 weeks and still haven’t contacted me. Rather go for the extra drive to Indooroopilly or macgregor store.”
“I received very friendly and helpful customer service when I made a query over the phone. I didn’t have to wait long for my call to be answered and my click and collect was ready in a few hours.”
