“One star off for forgetting to send the 'order ready to collect' text. Made me worry the item wasn't actually in stock. (it was and it was ready, and they apologised)”
“I bought the bike online and an hour later got a phone call to say the bike was not in store and that their stock system was not really good. I was told they would have it from the supplier in 3 weeks and they did. The service from Dylan was very good, and the pick up went smoothly. The phone service is very poor, but after saying all of this I would purchase from them again.”
“I recently purchased a brand new mountain bike on line from 99 Bikes to click and collect from their Capalaba store. Due to a few issues I was unable to pick it up myself and had my brother in law collect it. When he got there, he received the bike and took it out to his ute. As he was loading it, he noticed the bike was dirty, had numerous scratches all over the frame, handle bars and seat, and was definitely NOT a brand new bike. After a couple of calls and photos sent to me, he returned the bike to the shop. I ended up speaking to the associate who was dealing with the sale and after a brief discussion he agreed the bike was not new and likely to be a returned one. The associate could not offer the same bike in the time frame I needed it but did offer a similar bike at a discounted rate. Whilst I appreciate the service provided once the issue had been identified, I find it very hard to believe that no one bothered to check the bike when it was delivered to the store and no one bothered to check the bike was in a saleable condition as advertised before it left the store. I was lucky that my brother in law is an experienced bike rider and noticed the poor quality of the original bike. I will not be using 99 Bikes again.”
“Very knowledgeable staff. Took in my bike which hadn't been serviced in years and it came back in the best condition its been since the day I first got it. They went further than expected, giving the geared hub a second flushing to get the gunk out and replacing the bar tape. Absolutely brilliant.”
“Awesome products. We got 2 scooters one for 4yo and other for 10yo. Customer care was great enough to suggest me choose best one depending on need explained and got delivery well in time. My kids loved them. Tha k you for your amazing service.”
“Stood at the counter 10 minutes waiting to be served for a click and collect order, then had to wait about another 5 minutes while the staff member fumbled with the computer not knowing how to process the order until another staff member came and showed him how. Frustrating.”
