“I purchased the wrong item for my bike, had to return it for refund. The customer service team replied to me promptly and helped me organise it all. Great service! Thanks 99 bikes”
“click and collect is an offesive process. i get we are in a lockdown but the toxic service and spirit from the team is unhelpful. South Melbourne branch i had to attend twice and no-one answered the phone for 15 minutes even though they could see me outside. i had to travel there twice to collect my purchase. when i finally was provided my goods i was told to stand back even though i was 2-3 mtrs away from the staff member. inside they are all chatting with masks below chins. just nonsense.”
“I purchased the Jetblack S1 Sports Trainer online in the middle of a lockdown so I was happy to receive anything at all. It arrived when promised, after five or six days. It is easy to set up and operate. It takes about five minutes to swap over from one bike to another because of the need to replace the quick-release mechanism. I found it acceptably quiet although I use it outside not inside. Only limitation was an inability to connect to my phone. It seems I need a sensor of some description. To get around that problem I attached an old-fashioned speedometer to the rear wheel. This is adequate if one bike remains in the stand. Otherwise, it is difficult to calibrate the correct resistance. Overall, I am satisfied with my purchase.”
“3 full days after purchase online and meant to be click and collect but until now still haven’t received phone call or courtesy call of when I can pick up the bike.”
“Vertical storage rack holds my medium sized mtb and road bike well. Probably not tall enough for 2 large frames as my bikes reach the limit, but it's stable even without fixing to the wall. Great space saver. First order from 99 bikes under lockdown. Got a phone call to organise click and collect the next morning! Excellent service.”
“Quick delivery- especially with Aussie Post struggling during the lockdown. The bell is awesome- for a bell, that is. It’s unobtrusive, fits snuggly in between the grips and gear lever. Job done!”
