“Good quality bicycle basket, easy online purchase, email and SMS notification when ready to collect (the next day) and friendly, helpful staff when I collected it,”
“99 Bikes are great to deal with. Nicely laid out website, good range of accessories. I needed tubes and had no problems getting them. The staff were super helpful when I phoned to arrange for a third party to collect my items.”
“The staff in the service department are always willing to help me out. As a mum of two teens I am constantly having to deal with bike break downs that I don't know how to deal with. Knowing the staff are always there to fit in a puncture rr little repairs is a big relief.”
“Recently purchased a Merida road bike from the team in Ipswich. This is my first road bike and I had a lot of questions! Anthony was super helpful and friendly. Have had the bike for about 6 weeks now and it's doing the job perfectly.”
“Ordered online picked up bike 2 days later alot quicker then I thought would get it as was during the Christmas period and excellent customer service. Would definitely go again to purchase another bike!”
“I ordered a JetBlack Trainer and Wahoo Sensors from 99 Bikes was they had good prices and had them in stock. The order was ready in a day. Click and collect was excellent. My goods were labelled and waiting for me.”
“Ordered two items mid January, and still waiting on delivery of one item. Both items when ordered showed as in stock and available for delivery. When the first item arrived the order showed as complete online. I contacted the online chat and was told the warehouse considered this order complete. I then contacted customer service who could not provide an arrival time, and suggested that I go to my local store where it was available to purchase. I could then return my package once it arrived. So the resolution by the customer service was to spend more money, and my time to solve the situation. I then had to call another customer service person to be told they could not tell me when I would receive the item and that it was because of the shipping delays. I still have not received my item. I have been provided a tracking number, and expected delivery is stated as Feb 8th. However there may be delay in delivery. Really disappointing, and I will not be purchasing from this company again. Instead I will pay a little extra to my local bike Store. FYI - I have recently purchased a new road bike…… not from 99bikes”
