“Easy to shop online as I knew what I required. However the one store didn’t have it but the other store did. So I had to drive across the city to get it. Not a huge deal. Customer service was great!”
“Friendliest staff of any store. I made a purchase online but accidentally ordered the wrong size, the gentleman I picked my order up I realised and he went above and beyond to get the right size. I couldn’t be happier with the staff at the Carlton store. I drive 25 minutes and past 2 other 99 bikes stores just to go to the Carlton store.”
“The stem was over tightened and the bolts snapped on my first ride, almost seriously injured myself and left me without transport. Contacted the store just for a replacement and had to constantly chase up the issue to get a replacement. Eventually it was sent via post and took a week to arrive, and when it did there were no bolts to install it. I was pretty done at that point and just visited another bike store and had them install a new stem.”
