“They Cant fix my legally 20inch folding electric fatbike not even for a possible disc rotation and brake pads adjustment. Due to Government regulations?! No wonder this country is so behind. With its dumb ebikes regulations which dont work anyway. They need to change that sooner or later. Dont tell me theres a store policy which said they dont work on repair bikes which customers dont buy from their store?!!! Absurd. Misleading advertising “bike repair”!! Where else can they go?! Need to change about that.”
“Staff are amazing. The team leader Bec has great product knowledge and her customer service is first class. Other staff members also made my experience what it should be.”
“I had been a long time customer with 99 Bikes and had been satisfied with their service and quality products they offer. Great crew providing unparalleled and quality customer service, to name a few; Tristano, Tim and Eric, Keep up the good work.”
“Item lost in transit. Poor service from Australia Post, but 99 bikes sorted things at there end very quickly and expressed posted a replacement immediately. Can't fault that service.”
“Great Customer service The store manager went above and beyond to find me a bike and get it to me on time. It had a few issues that were sorted under warranty during the first service. You can visit this store at any hour of the day you are always looked after by a great team.”
“Checked the website for bike light options, dropped into the store while I was out shopping, asked the staff a few q's which confirmed a few details and I bought a new light set. Got to ne happy with that!”
