“Very useful support about product and purchasing on the main support phone line with a very knowledgeable and helpful person. Then phone order with Artarmon store handled quickly, efficiently, as was the contactless pick up.”
“Ordered my new bike carrier online for click and collect. Was ready in a matter of hours and received a text message to say so. When I went to collect my package was labelled up with my name and waiting for me. Great service, great product and as a Gold member a great price too. Well worth the membership. Great job 99 Bikes”
“I made a purchase, following some online chat advice concerning the product I bought which was very helpful. The items were dispatched before the next morning and arrived extremely promptly as well.”
“The customer service provided was great. When a customer is making a significant purchase, more time is needed to consider the specifics of the product. This was provided although it was noticeable that other customers were eager to also have their questions answered. Is this a staffing issue or a technical knowledge issue? I can’t say. Thanks for a good transaction.”
