“Had to go to store three times to collect order. I ordered a bike and lock for click-and-collect. I went to the store after I got the text message saying my order was ready for pick up. After waiting in line they told me my bike wasn't ready but I could have my lock. The next day I got another text to pick up my bike. The guy at the store told me it was ready the previous day, they just couldn't find it. Take my bike home and realise the lock is missing the fasteners as described online. Again I had to go back and line up, then they gave me the missing piece. Such a waste of time.”
“Very useful support about product and purchasing on the main support phone line with a very knowledgeable and helpful person. Then phone order with Artarmon store handled quickly, efficiently, as was the contactless pick up.”
“Website is very easy to use, product arrived in good condition and very happy with experience. I also use the physical stores, Joondalup and now Osbourne Park. Very happy with product range, price and level of service 99 Bikes provides.”
“Ordered my new Fox Proframe helmet in silver/black. Arrived within four working days, but in matt black. Very happy with my choice of helmet, fits well looks good, appears well constructed and was the best price for this item that a considerable amount of research could find”
“Staff member serving customers with no face mask. understand not everyone can wear a face mask, but if they can't they should not be putting themselves and 99Bikes Customers at risk by being front of house”
“99 Bikes surprised me I requested a price match discount and was pleasantly surprised with approval of this request within a couple of hours. i was sure the price match was just a gimmick and 99 bikes would use a reason to not honor this. i purchased the item for the lower price and was delivered within a couple of days. overall very happy so far”
