“I was only buying a dozen CO2 cylinders, but the website didn't automatically apply the discount it should have. Fortunately the 99 Bikes live chat feature came to the rescue, the discount was applied with a little bonus, and the cykinders were ready to be picked up an hour or two later.”
“Great range and fantastic service! We had an issue with a saddle and the kind folks at the Fitzroy North store gave us a replacement at no cost. Bike servicing is also top notch.”
“Great website. Friendly staff. Quick postage or click and collect. Prices are some of the best around. Gold membership is truly worth it! Been recommending to all my friends.”
“Had to use click and collect option due to current lockdown conditions and found the process very easy and simple to use. Received an email within a couple of hours of placing my order and completing payment stating my order was ready for collection. Instructions where clear and easy to understand on what to do when collecting. Staff where very helpful when I arrived and the whole process was effortless. Just disappointed I couldn’t go in to store and day dream about buying a new bike.”
“Ordered two cans of chain lubricant on the 13/08/2021. Haven't received product. Have not received information about shipping. 19/8 Emailed for an update to help@99bikes but still no answer. However have received three requests to review....... Update- I didn’t ask or want a refund just the product and an update. 23 August contacted through email about a weight issue provided an alternative address. 26 August 99 Bikes replied to this review and also went above and beyond on the refund. Mistakes happen hopefully I get my chain lube soon. Thanks”
