“Purchased a scooter for my son using Click and Collect. Website was quick and easy to navigate. Got a text the following morning saying it was ready for collection. Pick up was nice and easy too. Completely contactless”
“Exemplary service, professional, polite, helpful all this despite the impact of Lockdown. All products purchased were very well priced, clear application instructions on the 99 Bikes web site, Extremely happy with everything.”
“Ordering process was straightforward. Website easy to use. Order assembly and availability was excellent. Pick up arrangements could have been better. Understandably stores have needed to adapt quickly to a Covid lockdown environment however collection process was not ideal. I arrived at store where there was appropriate measures in place, QR codes, sanitiser, open door and table blocking entry indicating pick up point. I then waited approximately 10minutes while two people at counter attended to phone calls and person in workshop went to & from counter. Ultimately product was provided. This is not intended as criticsm of any of the staff who are operating in a constrained and, I expect, low revenue environment however the customer service approach in a Covid environment could be improved.”
“Bought a new MTB, rear brakes never really worked well, first service they thought it was contaminates, good for half a ride. Sent it back again a few months later and they discovered the rear calipers were leaking. A warranty job with Shimano. took 2 and a bit weeks but sorted. Brakes like I was expecting!”
“Very happy and satisfied with the service. Ordered online for click and collect. Was ready and notified very quickly. Very happy with the product too. Thank you.”
“Carl was so helpful over the phone to help with what l wanted and needed. Picking up the purchase was so easy. Thanks 99 bikes. I am just in love with the bike trails.”
